The Line Austin

What a terrible experience all around. First, I booked a "lake side" view and got a view of the next building. Second, I was charged $28 a day plus tax for "Amenities". When I called to ask what those where some ignorant chick said "It's like paddle boarding, scooters, you know, every guest gets charged for it", and then she hung up on me. I didn't use the mini fridge, and they didn't even have basic muffins or juice for breakfast so the amenities are BS. The decor is marketing as some hip, eclectic "vide" but its just and old building. The elevator smelled disgusting, and the carpet was so worn out I don't think they've ever changed it.

The room's AC was inconsistent, difficult to find the right temperature. The room we had was right behind the elevators so it was hard to sleep hearing them going nonstop til 3am. The bathroom was also extremely dark and hard to even see yourself in the mirror.

Everything is good except it doesn’t offer free water

This hotel is pathetic. If you’re looking for is the feeling that you’re in a jail cell with no light and 7 foot tall ceilings. This is the place for you. Additionally, you get TVs with wires hanging out all over from them that look like spaghetti sticking out of the wall with no furniture. You looked through American Express that says you should get an upgrade when you arrive, when you arrive, you can see clearly on their website that all room types are available, and they will tell you that you have to pay for an upgrade, even though it is part of the American Express hotel collection benefits. This hotel should not be considered in any way. I would rather stay at a motel six. The air-conditioning in the room did not work. The people did not care that these were problems.

Valet damaged my car. My backup camera is completely unresponsive once I got my vehicle back. I called to ask why I was not notified and connected by email with the manager, Tyler Frye. I was willing to work with them to resolve this but it has been over 2 weeks since I have heard back with follow ups on my end. Very unprofessional on all ends.

Such an amazing location and super fun and festive and beautiful hotel. The staff kept checking in on us to make sure we were good to go. And checking out via text makes it easy. I went with my 13-year-old so that we could enjoy gorgeous Ladybird lake and take in the fireworks and it was absolutely the right choice. Our room was impeccable as well. Super cool furniture choices that impressed a teenager is no easy feat.

The Line exceeded my expectations. Lakeview and walkable to both Downtown and SoCo. Phenomenal food. Outstanding service. Beautiful modern room. Sexy pool. P6, Arlo Grey, and Veracruz restaurants all located in hotel and absolutely delish.

The hotel was fine. When we walked into our king room suite with a lake view, the room as a whole looked nice. Looking out the window was disappointing. From the title of the room, you would expect a view of the lake, however do not be surprised if you are only staring at the top of a roof and the air conditioning units on it. The small portion of the lake that we could see did not live up to the expectation of the room name. When looking at the room with more details, it was not clean. The walls and baseboards were noticeably dirty, stains on the couch, stained towels and a robe with blood stains on the inside. The bed was noticeably dirty great either. The box spring was visible when looking down at the top of the bed. I believe better bed comfort could be found at another hotel in Austin. The pool was very crowded and we only learned after that was due to the hotel offering day passes to non hotel guests, so don’t expect to find a chair at this small pool that is open to the public. The pool water was also noticeably dirty. Overall the only thing going for this hotel is the history of the building and the aesthetic appealing to the individuals who travel to Austin. I understand why the property was foreclosed and taken over by the bank, this is a hotel that people go to once and never come back to. This is a two star review only due to the front desk employee who was very nice when we arrived. I would suggest the Hyatt regency to anyone considering staying here.

The LINE Hotel has a fun “vibe”! The food and drink options were excellent - from the easy in and out coffee cafe to the upscale restaurants and rooftop bar there is something for everyone. Stayed for a family wedding and relaxed by the pool with kids and adult groups. Location is perfect for easy access to Austin’s food and bar scene. Highly recommend.