South Congress Hotel

We’ve stayed at a lot of different hotels in Austin, I think this is my favorite so far in the price range. The location is great if you like to shop and there are good restaurants within walking distance. The other guests are quiet and respectful, the property is nice and chill. Very nice rooms and staff.

Great location, close to everything including a delicious coffee and matcha spot on site. Our family really enjoyed our stay!

Great location. Hotel is modern chic with a young vibe. Bed was very comfortable. Good restaurants on property. Only complaint is the weird glass window in the shower that looks directly into the main room. Why?!

The first night was lovely. The second night was a nightmare. There was a wedding that kept me up half the night. When I called the desk, they initially apologized for the “raucous” party happening in the courtyard below me. They promised they would cut off the music by 10:00, then 10:30, then 11:00, and finally around 11:30 they said they were doing the “send-off” which apparently included sparklers. So I was lying in bed listening to 1) fights between guests and 2) guests expressing concerns about SETTING THE TREES ON FIRE WITH THE SPARKLERS. So, please don’t believe that the rooms are soundproofed as it says on the website.

The grounds are nice, but the rooms lack some basic bathroom amentities (i.e., q-tips, shower caps etc) and a true closet. The rooms are also not business-friendly. My internet went out during multiple calls, and there were only two useful outlets (one under the desk where the TV is, and one next to the bed) and no USB / USB-C ports. Didn't have a chance to use the gym or pool. Drip coffee served downstairs in the morning.

Room was clean and this was my husbands first stay here and I wanted him to love it. Unfortunately, we had no hot water on our first day-the coldest day Austin had seen-high of 55, with windchill at 36! We called the front Office, they sent an engineer and 30 minutes, replaced shower head?!?!? Obviously, that didn’t help. It was still freezing. The told us the next day they’d be moving us to a new room with hot water. The room was very nice and we did have hot water but we were only there 2 nights. So, it was a bummer. When we wanted to order room service, it was closed! Closed by 8 pm-and I had raved to my husband about the deviled eggs! So, needless to say, it wasn’t the great jaunt I thought it be.

Why they can’t have hot water at any point in our five day stay is embarrassing. Or refresh amenities without asking. Or leave hair on floors after cleaning. Or have missing trim on the floors. Been steady fans of South Congress for years and this has been the worst experience. And our last stay.

Clean room. Property is starting to show some wear. Excessive deposit on the room, especially for not having a vehicle in valet. We love staying here. Restaurants and coffee shop are all great. The vibe is coo and location is perfect.

Pros: great location. Nice small pool area. Comfortable bed and linens. Cons: Room wasn’t ready for more than two hours after check in time. Hotel bar seems to frequently close for private events. Shower never got more than luke warm. Room had a funky mildew smell.