Staybridge Suites Austin South Interstate Hwy 35

I came here with an open mind and was hoping to have a good visit in Austin. My trip was somewhat ruined by this terrible hotel. Couldn't get a good shower or a good night's sleep here. Please choose a different hotel, there are at least 2 others within walking distance of this one. -Dismal water pressure and hard water makes the shower basically unusable. Worse than any hotel I have ever seen. Had to abandon my attempt at a shower, was afraid to use soap that couldn't be washed off. And the floor of the shower was dangerously slippery, possibly because the housekeeper's cleaning product couldn't be completely washed away due to the low water pressure and hard water. -Woke up to a giant centipede in the toilet (???) -The television and remote looked brand new but worked infuriatingly slow, changing the channel took forever and it would often skip over multiple channels. -VERY noisy building, I could hear every step that my upstairs neighbor took, ceiling creaking and groaning, much like staying in a junky apartment complex with bad neighbors. -Breakfast was dismal and embarrassing. -There was a weird industrial smell throughout the building and in the elevators. -Thermostat did not work properly, hard to set temp/fan and get it to stay, looks like the batteries died weeks ago. -I visited in October and there was junky plastic Halloween stuff everywhere, including that nasty fake spider web stuff.

Best service

The staff was very kind and helpful. Everything was clean, the breakfast was great, the price was excellent, and the shuttle to the airport was really the icing on the cake!

We heard a lot of noise, at first we thought it was when we flushed the toilet, then we heard a lot of noise again and again and we didn't know if it was because of the water or the refrigerator.

Warning: your personal information is not safe at this hotel. I made a reservation using my corporate credit card for an out of town employee. I submitted my card and ID for the authorization. We canceled the room but my credit card was used by one of their employees to order dinner at a nearby restaurant. When I contacted the manager, P. Anderson, she seemed helpful at first but never reached back out to offer any updates or resolution. A month went by and no contact from her. When I called for an update she said there was nothing else she could do because no one admitted to doing it. Now someone has my personal information. DO NOT USE A CREDIT CARD at this hotel, they do not keep your information secure.

Our Stay at Staybridge Suites was Sweet Our stay was amazing from check in to check out. The hotel was very clean. All of the staff was very polite and professional. Will be my first choice on our next stay in Austin