JW Marriott Miami Turnberry Resort & Spa

This hotel looked good online. They charge u extra fees when u get there. Trip.com has not remedied the problem. The resort fee is added and usppoaed to cover resorr activiities. U still have to pay for pickel ball, paddle ball some gym activities etc.. it does cover the water acticities. They nickle and dime you. Not worth the money you have to pay. No happy with trip.com

Worst customer service I’ve ever received from Klesha. They treated us terribly, and on top of that, there were 2 cockroaches in our room. Klesha offered no solution and left us waiting a lot of time just to switch rooms. Do not stay here — service was awful.

We stayed here for one night prior to a cruise (on points--the cost was a bit prohibitive during Easter Week), and it was fantastic. We had a HUGE room (700 sq. feet) that overlooked the golf course. It was a bit far from the Miami Airport, so the Uber was a bit expensive, but I didn't mind because...it had its own water park. My teenaged boys were in heaven and really enjoyed spending an afternoon there. There were a lot of families with little children because of Spring Break, so keep that in mind. It was a bit noisy on the resort outside the rooms, but the room itself was quiet--this is because there were multiple buildings. We were in the Jasmine building. You could tell the carpet and a few other things were a bit worn, but it was still lovely. The bathrooms were epic--huge and all marble. It was clean, though, so that was a bonus. The vibe was a relaxed elegance that was still family-friendly. I really liked it. The service was good. We didn't utilize it a lot. I will say it was tough to find towels at the water park and no one seemed to be helping there much. But inside the hotel itself, everyone was helpful. There is a Starbucks on site (next to the spa), and it doesn't take mobile orders, so the line can get a bit long. I did use the gym. It's inside the spa. There is a side door around the corner from the Starbucks you can use to get in after (or before) spa hours. It looks like the mall is a far walk--it's not. And there's a path!! I was worried about that, but we were easily able to walk to dinner (since the food on site was a bit expensive). The location is a bit odd being across from the mall--not what you'd expect for a big resort, but it seemed to work.

It was a great staycation at JW Marriott Turnberry nice property with some many amenities and a family friendly oriented property. Kids had a great time at the cove with the lazy river pool and splash water. Room was very comfortable and people very friendly from arrival to checkout times. I would have to thank everyone especially some that made our times special starting from arrival with Owayron, Chester and Danish as they were very professional and informative. Also, Fabrice was amazing at checkout times and very nice to my kids thanks again Fabrice and can’t wait to be back. Thanks everyone 🙏🏾

I love Jw, but this was by far the worst JW I’ve ever been to. There was no fun allowed. It costs $45 per person to go tot he pool (there is a free adult pool but you can’t take your kids). In the pool, you can’t throw your kids up. You can’t chicken fight. They even yelled at a guy for being underwater too long because “to the cameras it looked like he was drowning”. To top it off, I paid $95 for a Blanton bourbon double, but it’s quite clearly Buffalo Trace. Do not recommend.