Napa Mermaid Hotel & Suites

nice hotel, liked the location, the kindness of the staff and the room. but for 4 stars, torn robes are terrible. It’s a pity that there were no welcome gifts, because I checked in on my birthday and usually they leave at least a fruit basket in the room for round dates

Nice hotel and with excellent service

I had an absolutely amazing stay at Napa Mermaid Hotel & Suites! From the moment we arrived until the day we left, everything was simply perfect. The staff were incredibly friendly, welcoming, and always ready to help. A very special thank you to the restaurant manager – a true gentleman, highly professional, and always smiling. He really made our experience even more memorable. The hotel itself was spotless throughout, with great attention to detail in every area. Our junior suite was beautiful, spacious, and offered a stunning view that we truly enjoyed every day. I cannot recommend this hotel enough – it exceeded all our expectations, and we will definitely be coming back!

Great hotel with good spa facilities (two pools, sauna, steam room, etc.) located in a quieter part of Ayia Napa. I was initially hesitant to visit because of the area’s party reputation, but in November it was actually very calm. Off-peak season meant an older, more mature crowd and a very relaxed atmosphere. The hotel itself is spotless, with cleaners and staff visible daily. My room was a good-sized double with a powerful walk-in shower that always had hot water. Quality shampoo, shower gel, hand soap and body lotion were provided via wall-mounted dispensers. The small balcony (with sea view) had a table and two chairs - perfect for unwinding. However, I did have an issue with ants appearing on the bedside tables at night, despite having no food or drink in the room. I reported it several times; the hotel was fully booked so they couldn’t move me, but they did send housekeeping repeatedly and eventually resolved it. Also worth noting: rooms above the Elia restaurant can hear music and performances until around midnight - light sleepers beware! There were also no minibar items in the in-room fridge. The hotel is popular with German guests, so much of the signage is in English and German only. The breakfast buffet is very German/European-leaning, with pickled vegetables, sausages and other German-influenced dishes alongside the usual continental and hot options. There’s an omelette station and three self-service coffee machines. Food quality was OK - although the fruit options, in particular, were flavourless and (unfortunately) I also experienced food poisoning on two of my four mornings…. The outdoor pool area is lovely, though the water is understandably cold in November. There’s also a smaller shallow pool beside the outdoor bar, which I imagine is great in summer. Indoors, there’s a smaller pool, two (weak) jacuzzis and a chill-out area with loungers. The sauna and steam rooms are compact but perfectly adequate - often empty during the day since most guests preferred the sunshine outside. The small gym is usually empty too but has enough equipment for most workouts. The nearest beach is about 5 minutes away, with loungers at €2.50 for the whole day. Mini-marts, supermarkets, restaurants and bars are around 10–15 minutes’ walk, though many were closed for the off-peak season. The Elia restaurant attached to the hotel only served drinks during this period. Overall, a pleasant stay at a solid 4* hotel - ideal if your goal is rest and relaxation, as there isn’t much else going on in the area during off-peak months. Good value for money and recommended for solo travellers, friends and couples.

After visiting with my family (5 adults) for the 1st time last year we couldn't wait to return. The hotel is amazing; great facilities, impeccably clean, wonderful staff and amazing food - the chicken caesar salad is worth the trip alone! The location is perfect, right across the road from the beach and a 15 min stroll into Ayia Napa. It's the little things that make Napa Mermaid so good - leaving a cake in my daughters room on her birthday was a lovely surprise. The pool area is lovely with very comfy sunbeds, shaded seating and plenty of great food and drink available all day. The beach is superb and we spent pretty much every day swimming and at Marcellos beach bar - highly recommended! Ayia Napa is a great resort. The top of town is pretty lively, but as you go down towards the harbour you have an amazing selection of restaurants and very chic, laid back bars and cafes - there really is something for all ages. Top 3 restaurants for us were Hokkaido, Clarabel and Da Vinci although we had great food everywhere. You also need to visit Jello and Alya for the cocktails. Jello also does fantastic sushi - just be careful with the portion sizes as they're much bigger than the UK. We ventured to Fig Tree Bay this year and so glad we did - never seen water so crystal clear and it has great facilities. It's a 15 min taxi ride and definitely worth it. There were so many highlights again but swimming with a turtle was amazing...how lucky we were to be in the right place at the right time! All in all, Ayia Napa and the Napa Mermaid are amazing and we had another great holiday. Already booked and counting down the days until next year! Efkaristo poli Napa Mermaid!