Guest User
June 2, 2024
I visited this hotel recently with some family members and I have to say the hotel is beautiful. The views from the pool and some of the rooms is incredible. The hotel staff are so lovely, especially the ladies on reception. They are so warm and welcoming. Especially koula and Janna (apologies if I have their names spelt wrong) they are a credit to your hotel. Our rooms were cleaned everyday, fantastic housekeeping standards, could not fault them at all. George who's in charge of the bars is the funniest guy we have met while on holiday before. He always made sure we and everyone else were having the best time. He's an absolute star. The food is incredible, so many choices to choose from! The desserts are just delicious, I think I gained more weight from just them!! We did try the Italian restaurant and wonderful service and good choice of food on the menu. We did speak to the TUI reps a few times, booked an excursion through them for the pirate boat trip and it was such a fun day out. I'd highly recommend seeing them for any excursion you want to do in Ayia Napa. Saga was lovely and helped us with our questions and Kirsten the TUI manager was very knowledgeable and really lovely to just talk to, we actually spent a good time just talking to her about random things! Definitely one of TUIs best reps/managers we've came across and we always holiday with TUI. Now on to the only bad part of the holiday. The entertainment is shocking, most probably one of the worst we have ever seen in a TUI hotel. The guy who does it, Picasso? Pablo? Not sure on his name is very rude, we seen him shout at the TUI reps in front of guests and the pool bar staff. Not professional at all. The entertainment is boring, same thing over and over again. Bingo all the time, mini disco same songs every night. Some times he just left and came back like 30/40 minutes later. Terrible host and entertainment. If you want this hotel to be one of the bests which it could be, I'd highly suggest getting better entertainers in, preferably ones that aren't rude and actually want to do their job. But apart from that, we would 100% come back to this hotel next year and I would recommend it to my friends and family based of all the good things. Please update your entertainment though! Atlantica sungarden park- you were a great holiday ❤️