Hotel to avoid at all costs! I have been to this hotel every other week for 3 months and my experience has been very disastrous each stay. Twice I left clothes with the laundry service who returned them with holes in them! In addition to returning them to me with holes in them, the hotel management pretended that the clothes already had holes in them and did not offer me any compensation, which is completely lacking in honesty. To this date, I have still not been reimbursed. Beyond this crooked practice, the hotel is in a lamentable state, it is not maintained (dirty bathroom, noisy room) and the staff is not at all up to standard (they forget orders, put takes forever to serve us in the restaurant, they don't come when we call room service). A shame for the Accor group and for the Novotel brand, the management must be replaced as quickly as possible.
Original TextTranslation provided by Google