Vinpearl Hotel Bac Ninh

overall is great but can, be better. as a 5 stars hitel. especially the, staff can be more customer oriented. Please smile more and greet the guest. Charging additional for extra drinking water is disappointing

Mixed Experience at Vinpearl – Room Great, Dining Disappointing I stayed at Vinpearl from 22 Sep to 3 Oct and again from 6 Oct to 11 Oct. The room was spacious and clean, and the amenities were a definite plus. However, there were several inconsistencies and disappointments during my stay. - Laundry Service: During my first stay, laundry was complimentary (3 pieces/day), but in the second stay, it became chargeable. This inconsistency was frustrating and could be improved. - Breakfast: The breakfast menu was 95% the same every day, with limited variety. The fried noodles were consistently hard and dry, which was disappointing. - BBQ Buffet (600k VND): This was the most disappointing part of my experience. The food quality was poor, with cheap ingredients repeated across different stations. If this continues, I fear the restaurant may not last. In comparison, I visited Sen Buffet near Ho Tay, which cost only 480k VND and offered crayfish, big prawns, various crabs, and a wide variety of fresh dishes—far superior in quality and value. - Vinpearl Buffet (480k VND with 20% hotel guest discount): I only had a bowl of noodles, some fruit, a few pieces of not-so-fresh salmon sashimi, and one drink—nothing stood out or felt worth the price. - Room Service Timing: Housekeeping often came too late in the day, sometimes after 5–6 PM, which disrupted rest time. This should be addressed for better guest comfort. On a positive note, staff were friendly, especially the foreign manager, who stood out for his professionalism.