Top 5-Star Hotels in Bac Ninh

Very good serivces, and the staff is very helpful and friendly

Convenient location. Vincom Plaza is less than 5-min away on foot. Also close to the Chinese eateries on Nguyen Dang Dao. Agribank ATM with low fee is nearby on Hai Ba Trung

This resort hotel is about 5-10 minutes drive from the center of Beining. It is convenient to get in and out by taxi. The hotel is located on a hill and can see the scenery of Beining, and the environment and privacy are high. The hotel is composed of several buildings with free electric car transfer. The rooms are also very new and tidy, and the TV has many different international channels, even connected to Netflix, YouTube and so on. The hotel also has many facilities: restaurants, gyms, saunas, swimming pools, tennis courts, high-ball courts, KTV. Breakfast is also very rich, with Western and Vietnamese food. It's perfect for vacations and business meetings.

Very spacious room, great view on the 15th floor facing the older parts of Bac Ninh town. A lot of local flavor behind the hotel for those willing to explore on foot. The historical Bac Ninh Cathedral is nearby and hosts Christmas light-up activities. Good breakfast at the hotel buffet, but avoid going at other times because there are few other guests and the serving time is long. almost seem like they had to call in the chief to prepare your meal. A burger took close to 1-hour 3 separate times. Comfortable bed, clean sheets and towels changed daily, but the carpet could use some refreshing. very friendly staff.

- Like: looks clean; taking care of hygiene during COVID season by equipping special trash bin; - Don’t like: aircon was very poor in a new hotel; staff feedback is slow (this is the surprise for 20 year experience hotel chain!)

Perfect function, multi-language service staff, clean rooms, but poor sound insulation, wifi is not very stable

First of all, the staff has a job that can speak English and Korean. I had no problem communicating with the staff as they spoke the language well. The location is in downtown Bac Ninh, and the following butcher shops, cafes, convenience store restaurants, etc. I was satisfied with the infrastructure aspect, the room condition was also clean, and there were no problems during my stay. Well done. I was a bit unhappy about the security guard's parking problem, but from the security guard's side I thought I would understand because it was to protect my vehicle well. We plan to use it again in the future. thank you

The cons are many: -We arrived at 10pm and were given rooms right away. Great! Once we settled in, the hotel called to let us know we would be charged 50% of the room rate for checking in early. Not great! Never seen a hotel to do that before. After I pointed out they never mentioned anything to me about this surcharge beforehand, they relented, but bad first impression nonetheless. -During one of the hottest days of the summer, the electricity went out 4-5 times, each time lasted from 15-20 minutes. One time was during a massage session. It was sweltering. - Crazy miscommunication issues with the staff. I had great expectations: we had a personal butler named Ms. Mai Luong, and Ms. Ngan Nguyen from the activity team reached out to curate an itinerary for us. I booked a spa session at 8am for my dad, and a bell therapy session at 8am for me and my mom. They even printed the itinerary out for me, there were messages and all. We rushed breakfast to get to our activities on time. The spa people then made my dad wait for 30 minutes because they said I booked the 8h30 session. (I had the message with Ms. Mai Luong that said otherwise.) The bell therapist said the class was at 7am and it was over. It was actually quite hilarious. Even the hotel people couldn't agree among themselves - Ms. Ngan Nguyen insisted there was another bell session at 8am for us, but the bell therapist said nope. -The fans in our room (303 and 304) did not work. Had to call the technicians to come fix them. Room 303's fan was finally fixed. Room 304's fan was still not working by the time we left. - For a hotel advertised as a retreat away from the crowds with a focus on peaceful environment, the hotel had a curious way of doing it. They held events for big groups at the main restaurant. Ok no problem. But what with the big stereo system that blasted their godawful karaoke singing? What about other guests that came for the peace and quiet? Some inconsiderate guests also made a lot of noises around the bell therapy area and the spa, disturbing people who desperately wanted to unwind. There should be better sound-proofing or some signage asking guests to lower their voices. - The swimming pool is advertised on the website as being ”year-round”, which means heated. Not only is it ice cold, the water is murky and dirty. We did not come back. The good things: -Good location on top of a hill that has great view of the city. Breezy and airy and calm (when there is no karaoke singing.) -Fresh flowers and fresh fruits in the rooms. -The staff was nice, despite the issues. They gave us some juices to make up for the bad experience but still I had to be honest with my review, so other guests could adjust their expectations.

The room is a bit musty! Breakfast is simple. Everything else is fine.

No hot water, Wi-Fi is unstable and disconnects If the counter cannot understand Chinese, they will hang up directly. Poor internal management of the hotel There was a fire that day and I hurriedly escaped. It seems there was no sprinkler equipment. Such a bad experience for the first time