Hotel-Cafe-Burg Stahleck

We visited as a family of four, and we stayed two nights. Our room was plenty comfortable. This is a great location for exploring the Rhine River valley. Our hot water didn’t work the second day, but they were very attentive to the matter. Good experience.

We stayed at four hotels on our vacation to Germany, three were wonderful, and then there was this one. The first problem was communication. The lady spoke German rapidly not caring that we couldn't understand a word that she said. And she made no attempt to understand my concerns. Communicating in a foreign language can be fun; with her it was painful. The property is drab and in poor repair. We were given a room with a double bed pushed up against the wall; we reserved a triple room two beds. The lighting was poor with bulbs out and exposed makeshift wiring. A big piece of bathroom corner trim came off in my wife's hand. There was very little ventilation, no air conditioning, and our room was hot. There is no easy way in or out of the hotel; you either have to go through the restaurant if it is open, or down through an industrial door into a dark alcove that leads to the street. Parking is included but I was surprised to find out that it was an unsecured lot out of town, about a half mile from the hotel. The hotel was obviously a poor value but I felt that the lady was downright dishonest. We were charged a higher rate than the triple we reserved despite being given a less expensive room. The breakfast was an extra $25 a night, which we didn't know until we checked out. I think she was telling me that Agoda gets 16%; apparently she thinks they should list her hotel for free. I tried to go over the charges with her but again there was no communication and we were definitely not treated fair.