Holiday Inn Express & Suites Bakersfield Central

The riom is very clean, and comfortable, and no smoking as well as pets are not allowed, so the air in the room is fresh. But the ice machine is out of function.

Good and central location. Some rooms were on construction, breakfast with cinnamon rolls and waffles

Worst experience ever at a hotel. Rude and condescending receptionist who didn't allow us to check in. Had to find a new hotel last minute late at night.

The reason this property is getting an average overall rating was because of how inept the front desk was and how badly they botched my check in. There were two problems with check in: 1) the front desk person asked me to tap my card for the deposit and when I asked why it was so much, after I had tapped, he informed me that this included the room rate as well. I had already prepaid the room and told him this. He told me that the computer didn't indicate this. Fortunately, I had brought a copy of the receipt for the payment, and he reluctantly conceded that I had indeed paid for the room. In brief, they had to figure out how to deal with the double charge, which they eventually did. Problem 2: the room number the same front desk person wrote on the key card holder wasn't the same as the room number on the contract sheet. I went with the key card holder number, and that didn't work. So I tried what I remembered from the contract sheet and that did work. So I had to drop back to the front desk to make sure the computer was in alignment with the real room so that they didn't check anyone else into my room. Anyhow, check in was a mess. Other than that, we have stayed at this property previously and I can almost guarantee you that they have had a remodel since then. The rooms are really nice and feel new, and they are spacious and well appointed. If you are visiting Buck's place, it is almost right across the strong. We would stay again.

Hotel looks to be very new. The room and bathroom were very comfortable and clean. No traffic noise, Freindly staff.

Booked a single King on the road through the IHG app. Arrived and was told no single King was available. Asked if I would be OK with a double queen room instead. Before I reached my room. Via my credit card notification, I realized the persons at the front desk had up charged me to the double queen price. Immediately returned to the front desk and was told they could not honor the original price that I had booked on the app. Canceled my reservation on the spot. After 5 days I at least finally got my refund. Dear IHG, your app should not allow reservations for rooms you do not have available. If it happens you should at least honor the original price if you change up rooms. Just a poor customer experience overall.

We stayed at hotel to attend Christmas Holiday Celebration with family. So we didn't really have an opportunity to tour the neighborhood. We had venues to get to. Parking at the hotel was limited in front area and gate was locked causing us to make a u turn to exit. Otherwise hotel was very lovely. Staff was pleasant. Breakfast was in a clean area and ok.

Our sheets had stains on the top . Hotel looks run down but doable for a quick one night stop. I have another night booked but will probably cancel as it was very noisy

Property was great, very clean and nice