Best Western Plus Hill House

This hotel is absolutely lovely. The grounds are kept clean and the staff is friendly. The ice machine wasn't working but it's a very short distance to the second set of rooms to get some! All in all 5 stars and we will stay again

Great value for the money, just a 2 minute walk across street from Amtrack/Greyhound. Pool, restaurant, nice large room. Not far from the old downtown...

Nice and clean hotel. Only downside was the room smelled like sweat the whole time other than that a decent room for the price.

Room and hotel is fine, Mango Haus restaurant next door is Amazing! Area is ok…, a lot of homeless folks around.

Our room reeked of chlorine bleach. It had obviously just been cleaned. The fan in the bathroom could wake up the dead. It was rather loud. The walls were thin. We could hear the conversation of the people in the room next door. We stayed there just one night. That was enough!

Clean, quiet, comfy, spacious. Standard amenities of in room coffee, refrig, microwave. Good free WiFi.Got great price, $50 off with BW coupon.

Really nice big rooms, very clean and comfortable. Sort of cheap on the toiletries and complimentary items and don’t expect to get a late check out here. They are very tight with this offer. One time I arrived at 2:30 am due to work and I requested a late check out at front desk; which they obliged. Next morning I had 2-3 room attendants banging on door at 30 mins til normal check out time of 11 and. Even though I informed each person they kept coming; which was followed by the manager calling room and informing me I missed check out; to which I let them know I had requested and was approved to have a late check out at 12:30pm so as to recapture some sleep lost from working late and indeed checking in super late. The manager didn’t believe me, so I got to a point where I couldn’t be as polite and told her that I was going to check out at 12:30pm because that is what was agreed upon checking in, and where her problem should lie is with her attendant who works overnight and their lack of either communication or policy direction of her manager but in all of this she should not be accusing me the customer of lying or become rude and hostile until she spoke to her employee and gotten the information from them. I am not surprised with the current climate of customer service and the continued dissolve of good business and customer satisfaction. Made me feel they weren’t doing well and couldn’t handle an hour more of wages of the maid. I don’t know

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