Extended Stay America Suites - Bakersfield - California Avenue

Very outdated, would suggest making an effort in cleaning the outdoors and making it look somewhat welcome. We stayed 1-night and that was more than enough, the freeway is right next to it so if you’re planning to get some rest: FORGET IT! Please move on to another hotel.. would NOT recommend!!!

Absolutely bad. I got my room and it was a complete mess. I have a daughter and a wife, we felt unsafe. Asked for a refund, thank god i am receiving it in the next 5- 7 business days. Save yourself the trouble. Go somewhere else. Receptionist was suoer nice. Only bright side.

I was just told by a front desk representative that only management has the keys to the mailbox and cannot check the mail themselves, I have living here since March and I love the hotel, don't get me wrong. The staff is polite and attentive and is very prompt when you ask for something like garbage bags or toilet paper and a box of tissues. But I was never told that only the management has the key to the mailbox. I thought it was a federal law that we were supposed to receive our mail every day. I have never heard of such a thing until today. I thought that it was a federal law to get mail Monday through Saturday.

We were given a room which was hard floor. But soon we realized the floor was so dirty that some black dust started coming to our feet. Asked the front desk to give us a different room, which she agreed and gave. The new room was carpet and it was even more dirtier than the first one.!! Add to that the company of bed bugs and cockroaches.!!

I travel to Bakersfield at least once a month sometime twice a month to visit family and business. I have always stay in this hotel in the past because it was always nice and clean some noise but not bad, it was just the room size I need for my trip but the last 2 times I have come and stay there the rooms have been dirty this time around there was a big stain on the carpet and when I brought it up to the reception personnel she said oh “yes I know about the stain” and that was it I turn around and left very un satisfied .

We are travel nurses that reserved a pet friendly fly room at this location about a month before our traveling date. On the day of arrival, we called the front desk to request our room on the first floor. They said they found the reservation and the notes that we were traveling with pets but they didn’t have any let rooms available. They said they could not grant the reservation made a month before. We explained we traveled 3 days straight from Florida to California (14 hour/ 3 days) and asked if they could convert a non pet friendly room to pet friendly, since we’re were staying for at least 3 months. The manager said she can’t do that because she was concerned about a “possible” client with a “possible” allergy 3 months down the road. They didn’t care to fix a current client need that was on the street and didn’t have a place to stay due to their negligence. They said to call the other location in town to see if they could accommodate. We called the main customer service number and complained about what happened. They apologized and opened a case asking the regional manager to call us within 24-48 hours to fix the problem. They advice to reserve with the other location and their prices were higher but the regional manager could possibly help with difference in pricing. We then called reservations and indeed the other only location in town was more expensive but we were willing to go with them as we needed a room. When making the new reservation, I asked the lady on the phone to confirm with the facility if they indeed had a pet friendly room available. After checking, she said they didn’t have any per friendly rooms either. She advices to call customer service back. When customer service was called They advice to wait for the general managers call back (1-2 days) before even letting me speak. I explained I had new information. That the second location had no rooms for us either and that we were left on the streets. I explained I was arriving that day and I needed to hear from the manager for resolution. I was told the regional manager did not answered the phone but they asked him to call us that same day. It’s been 2 weeks and no one ever called. We needed up going with the competition and had to pay 1K more a month in rent because there was nothing else available in town. This is the way this company mishandle their reservations and their customers. They don’t care about travel nurses, they don’t care about human beings, they don’t care about nothing. Make sure you don’t give them business unless you want to end up on the streets as they are not reliable at all.

Liked NOTHING about the property which was in a damaged condition…dresser drawers had no bottom, electrical outlets were exposed, flooring was filthy, light fixtures didn’t operate, furniture was damaged, raggedy, mismatched etc. etc. etc. Absolutely no amenities, no facilities, awful, terrible, horrible experience.

Everything was nice till I got in the room looked like used tissues in the water damaged nightstand and cigarette ashes and burns in the shower kinda slacking at cleaning

Staff was nice and helpful. But by far this is thee worst Extended stay I've stayed in, the room was filthy and noisy. Staff switched my room, because I wasn't pleased with the cleanliness of my first room. On my 3rd night there, the toilet malfunctioned and they gave me a 99 cent store plunger to fix the issue myself. Of course the plunger didn't work and they switched my room again. In 4 days I stayed in 3 different rooms, the inconvenience of having to switch rooms was exhausting. The place is run down and not kept up, it's not in a good area and there is a lot of homelessness and a lot of stray cats. It smells like a litter box outside. And to top it off I had a man trying to sell me ***** at 7:50 in the morning! For the price of this hotel, I expected better quality. I could've had the same experience at Motel 6 for half the price. Never staying there again, I would not recommend.