Fairmont Baku - Flame Towers

It was Amazing

From the start to the end the service was impeccable. The staff done everything to make our stay memorable. We had a suite room this was a size of a 2 bed apartment, the view was spectacular. The hotel is in great location to see modern Baku and is around 15 min drive from old town. We were disappointed with spread available for the breakfast and dinner, from such a well known hotel.

The shower head in the bathroom is detached / has been removed. The layout of the toilet and bathroom is unusual, and the toilet’s frosted glass door does not have a locking mechanism. The door is always slightly open, which causes privacy issues. There is no mini refrigerator in the room. The furniture is in poor condition.

Iconic place in Baku. A bit out from the old city

I requested a room upgrade, I was told by the employee that because I did not book directly through the Accor network, there was nothing they could do. Such behavior is not acceptable for an Accor hotel, especially considering my Platinum status. This was a disappointing experience and the service level was very poor.

We are very appreciated to the remarkable staff, Mr. Nurlan for making this stay so memorable. After our sleepless night of a long flight, he provided us the breakfast with coupon, the food is very delicious. Especially after stay awake all night long because the long night flight, the breakfast wake us and let us recharge for the day. We also had snacks time and free dinner, it was fantastic. All of the staffs are very kind and friendly. I want to say, thank you truly from my heart that your help made a new nice memory :)

Just a dream come true after spending a night everything was perfect pool is awesome toom is outstanding it was a wonderfull day with new year night celebration

Best view of the light show! We were on the 18th floor, huge room from where we could see the whole city. Great breakfast buffet. Location is good too. the funicular is only 2 minutes walk and if takes you down to the sea-side walk.. Close to most of the monuments but slightly away from the rush of Nizami street. Amazing heated indoor pool and nice F&B options on-site.

This was my second stay at the hotel. After returning from Gabala, I chose to stay here again based on my previous positive experience, even though there are other good hotels in more prime locations. However, this time my experience was disappointing. Although I booked the same room category at the same price, the room was much smaller than before. Some facilities did not work properly, the curtains could not be operated by remote as it was broken. The bathroom was ok, but not as good as the previous room. The air conditioning was not working, and after several complaints, a technician was finally sent. Room service was also not as good as during my first stay. Overall, this stay was disappointing.