We reserved a one-bedroom apartment but were instead provided with a makeshift small room unsuitable for a family of four. Despite our inquiries, the staff informed us that the room had already been allocated. Throughout our five-day stay, we were repeatedly assured that we would receive the room we had paid for, but this commitment was not honored. The breakfast offered was consistently subpar, with the same items served daily. Basic amenities such as a kettle and AC remote were not readily available, and when requested, they were delivered to our room after significant delays and multiple follow-up calls. Regrettably, our inaugural international trip to Baku was marred by the poor service and conduct of this establishment.