Guest User
May 19, 2024
It is not advisable to arrive at a hotel without a confirmed reservation. It is highly inconvenient and frustrating to be informed upon arrival that the hotel is overbooked and cannot accommodate Me. Furthermore, it is concerning that the hotel did not inform Me of this situation in advance, especially after sending an email expressing their warm welcome. I had to scramble to find alternative accommodations, but fortunately, the ******* support team was able to secure a room for Me at no additional cost. I must say, the alternative accommodations at RUTHIN CASTEL HOTEL were far superior to the original hotel, and I highly recommend them.