To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.6
Service3.7
Cleanliness3.6
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All reviews(17)
Positive reviews(12)
Reviews with photos/video(2)
Negative reviews(5)
ms
Deluxe Twin Room
Stayed in Dec 2024
Family
1 review
4.5/5
Great
Posted on Dec 12, 2024
Had fun 😁
Mazha
Deluxe Twin Room
Stayed in Dec 2024
Family
2 review
4.5/5
Great
Posted on Jan 5, 2025
Customer service is very good, room has enough space, clean room.
Anonymous User
Deluxe Queen Room
Stayed in Apr 2023
Family
3 review
3.7/5
Posted on Apr 17, 2023
The price is too pricey. It’s not worthy to pay high price for this room.
Guest User
Deluxe Twin Room
Stayed in Jul 2023
Business travelers
1 review
1.5/5
Posted on Jul 6, 2023
I would be kind to say this was the worst hotel I ever stayed at. This hotel was despicable. This hotel is filthy. The air conditioning only stays on for 10 min at a time and there is NO circulation. all night long I had to turn it back on or suffer in very hot conditions. Stayed here for 4 days and 3 nights for business and pleasure with two families .. ie I paid for two rooms. The best view was old block walls right outside your window, with rusted out A/C units whirring away but accomplishing nothing. when asked if we could get a room with a view, they laughed at us and said we needed to pay double, even though the hotel was basically empty.
I am really into Japanese food, and that is why we stayed there without thinking about it. Well there is NO Japanese restaurant, unless you wanted the coffee shop to make it for you .. ummm NO thanks. The SO called Included breakfast was a complete JOKE. they have a full menu but could not make anything because the cook was too lazy to make. Even pancakes ... Nope too hard. No chicken, no cheese, no fries, no bread most days, no orange juice, no other juice ... but you could get coffee lol .. it is a coffee shop, I think.
As for the room, no towels, no shampoo no toothpaste, no toilet paper, no body wash .. there was a left over used bar of soap stuck to the counter .. but I am NOT touching that. No hand towels, no face cloths, if you wanted a shower cap it was charged as an extra. You need to give a 1000 deposit in case you do damage to their threadbare grey dingy towels .. Um they should need to pay us to use them.
In conclusion, you should never recommend this hotel to anyone and you would be best served to remove your logo and reputation off of it. This is not even suited to your worst enemy, because you could never hate anyone that much. oh yes .. I am disabled and cannot climb stairs, but they decided to take the only elevator off line for service at 6PM to Midnight. that sums it up.
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CCCCTao
Deluxe Queen Room
Stayed in Jun 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Jun 20, 2023
Good place to stay.
Jirapat
Deluxe Twin Room
Stayed in Feb 2022
Travel with friends
15 review
4.2/5
Very Good
Posted on Mar 20, 2022
Very beautiful at night, sleep comfortably, near food, in the center of the city, easy to find
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Guest User
Stayed in Sep 2024
Other
2.0/5
Posted on Sep 5, 2024
Bathroom filthy never been cleaned shower floor stained and dirty vanity never been cleaned soap scum and stains They do not cater breakfast for. Europeans mainly Filipinos Last morning told me no food suitable for me had fast food outside
Guest User
Stayed in Dec 2023
Solo travelers
1.0/5
Posted on Dec 2, 2023
I have bin all over the world. From Asia to Africa to south America, and lots of places more… Everywhere they tried the best they could, with the tools available, and did a decent job… But this hotel failed in almost all of it. The people down in the restaurant are ok btw👻
Guest User
Stayed in Nov 2023
Other
5.0/5
Outstanding
Posted on Nov 16, 2023
We wanted to express our deepest gratitude for making our son's first birthday celebration truly special. The stay at Plaza Hotel was delightful, and your warm hospitality made us feel at home. Additionally, the events place provided the perfect setting for our son's celebration. Thank you for your excellent service, attention to detail, and for creating wonderful memories for our family. We appreciate your contributions to making this day unforgettable.
Guest User
Stayed in Sep 2023
Other
5.0/5
Outstanding
Posted on Sep 25, 2023
| really love the plaza hotel were in | feel comfortable and safe all the services are good specially the employees are respectful and helpful the plaza hotel was so clean from the entrance to the room.
Guest User
Stayed in Jun 2023
Other
2.0/5
Posted on Jun 10, 2023
Called front desk so many times during our stay. First, the comforter was wet. How can you sleep on a wet comforter? Second, they changed the comforter but did not put a flat sheet with it. Third, the toilet flushes non stop during our stay front desk said it is okay it is normal. Very unhappy not worth the price.
Guest User
Stayed in May 2023
Other
4.0/5
Very Good
Posted on May 23, 2023
Nice place for a relaxing day. Staff are cheerful (but not much at the Plaza Brew) Comfortable bed Accessibility to different establishments is a plus. First time guest will have a lasting experince. Highly recommended for other potential guest
Guest User
Stayed in Apr 2023
Other
3.0/5
Posted on Apr 9, 2023
We stayed overnight in this hotel as we would travel to another town the next day. Our stay was nice for the most part. The staff were nice and courteously attended to guests. The hotel provided basic necessities. The room was relatively clean and big enough for a couple with a child in an extra bed. The food at the hotel restaurant/cafe was fine but choices were limited. There were a lot of fast food stores in the area though. The location is good as the hotel faces the plaza and church. The place was full of lights during the night when we were there. Parking space was also limited so we parked in front of the plaza (open space) facing the hotel without roof/cover. Overall, it was a short yet nice stay.
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Guest User
Stayed in Feb 2023
Couples
2.0/5
Posted on Feb 4, 2023
The hotel is nice and staffs are polite, but the establishment should upgrade and change the aircondition unit. There is a very annoying high frequency mechanical sound coming out of it. We asked for room replacement, but was only told that all available rooms have the same problem.🫣🤔
Guest User
Stayed in Dec 2022
Travel with friends
3.0/5
Posted on Dec 24, 2022
Its not my first time to stay in this hotel. The rates are reasonable and its walking distance to restaurants, bars, and shops. The rooms are clean, quite big and breakfats included. I arranged a group tour in Bataan and due to its location we decided to book this hotel. The staff are friendly and I had no problem booking 7 rooms for the group. It was our end of the year trip and it was a perfect timing to see all the lights and xmas decoration. The plaza itslef is always full of people and busy.if you need a glimpse of how locals are, the market, the food etc This is where to go.