Hunguest Hotel Bal Resort

My mom and I had a fantastic time. The ambience was amazing. The staff was exceptional. The food was world class, and the spa was superb. Strongly recommended.

I will try to stick to the facts for this review. In general, I always aim to find the positives in any situation but really struggle when thinking of my family's stay at this hotel. It seems Hungary, outside Budapest, is not a friendly place so some of the issues we experienced may not be exclusive to Hunguest BAL. Finding and checking into the hotel was a breeze. However over the course of our stay the following occurred; - Severe electrical storm on the second night which led to a loss of electricity twice and fire alarms twice. I have a younger son who was a bit traumatised and it was a guest on the same floor that told us what to do. No tannoy announcement, phone call or explanation the next morning - We stayed in our rooms for 5 nights and I would have expected the rooms to be cleaned every other day at the minimum. My sons are young so left food crumbs that were not cleaned over 5 nights. The glasses in our room were not changed over 5 nights. So in the end I had to wash them in the bathroom. However, the cleaning staff did notice the two bottles of water taken from the mini bar so that was something - I observed cleaners spending a grand total of 1 minute in each of the two rooms we booked - The room key for one of our rooms was wrong and I had to go down to reception 3 times before it was finally corrected. The receptionist could not have been more hostile. Turns out they had given me the wrong room key. At no point did a member of staff offer to go with me to the room to check the key and when their error finally came to light I did not receive an apology. - They have a pool table that I used regularly without being told it was chargeable for guests. By now I was very annoyed at the service so they removed that from my final bill. Overall, Hunguest BAL reflects the hostile attitude of the area. I have travelled around different parts of the world and the Balaton area is the most hostile and unwelcoming place I've ever been to. The hotel reflects this hostility and is the most unwelcoming place I have ever stayed at. The staff were very unfriendly, hostile and not engaging. Needless to say it is very unlikely I would return to Balaton and definitely would not stay at Hunguest. All the issues I had could easily have been avoided. I felt like Hunguest were paying me to stay rather than the other way round. In the future Hunguest and Balaton should put up a sign saying foreigners are not welcome. That way travelers like myself would know and avoid.

The elevators are horrible. You have to wait almost 10 minutes for an elevator in the morning. It was clean but for the star rating of the hotel I expected a lot better.

Stuff is very friendly. Rooms are nice and spacious with lovely views, but very small lifts and you need to wait sometimes even 10-15 minutes to get up and down...with suitcases in busy morning time impossible. Also, not enough stuff at the dinner to serve drinks fast and replenish food....food run out quickly and waiting time was long....the worst was sadly the housekeeping team - woke up us first morning while children were sleeping and refused to leave and then just passed me the bin bag to clean the bin ourselves....after complaining at the reception that stopped but never got our room cleaned during our 4 nights stay which was a shame as it did put the whole experience down....