Mertasari St, Denpasar, Bali, Province of Bali, 80228, IndonesiaView Hotel Details
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Mercure Resort Sanur Guest Reviews
4/5
Very Good
99 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities4.0
Service4.0
Cleanliness4.1
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All reviews(99)
Positive reviews(25)
Reviews with photos/video(12)
Great location(7)
Nice sea view(5)
Delicious breakfast(5)
Awesome stay(4)
Awesome amenities(3)
Negative reviews(6)
Guest User
Superior King Room
Stayed in Jan 2025
Couples
13 review
5.0/5
Outstanding
Posted on Jan 21, 2025
Impeccable Accommodations: The rooms, though adorned with a touch of antiquity, exuded a timeless elegance. Pristine and supremely comfortable, they provided a sanctuary for weary travelers. The meticulous attention to cleanliness was commendable. And oh, the blissful slumber on those plush beds—truly unparalleled!
Exemplary Hospitality: From the valet attendants to the front desk personnel, the staff surpassed all expectations. Their warmth, genuine friendliness, and unwavering commitment to ensuring our comfort left an indelible impression.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful experience with us! We are truly delighted to hear that you enjoyed your stay and that our accommodations provided a sanctuary for your travels. Your kind words about the timeless elegance of our rooms and the comfort of our beds are deeply appreciated.Our team takes immense pride in delivering exemplary hospitality, and it warms our hearts to know that their efforts made such a positive impression on your stay. I will be sure to share your kind words with everyone who contributed to making your visit memorable.We look forward to the opportunity to welcome you back and ensure your next visit is just as impeccable as this one.Warm regards,AnnaGuest Experience
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Lesley Alison
Superior Twin Room
Stayed in Nov 2024
Travel with friends
3 review
4.5/5
Great
Posted on Jan 16, 2025
The staff are all lovely. The rooms clean but maybe a bit dated, but you’ll only sleep in there as the beach and pools are wonderful. Not much choice of food but plenty of good places to eat within a stones throw. The spa is amazing and surprisingly inexpensive. Would definitely recommend
Anonymous User
Deluxe King Room
Stayed in Oct 2024
Travel with friends
38 review
5.0/5
Outstanding
Posted on Oct 25, 2024
Although the building is old, we still have the same standard of the accor group and yes, direct access to sanur beach is the best part to see the sun rise every morning.
Response from Property: Dear Guest,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us and appreciated the direct access to Sanur Beach for those beautiful sunrises. While our building may be older, we strive to maintain the high standards that the Accor group is known for, and we're glad this made a positive impact on your experience. We hope to welcome you back soon for another wonderful stay.Kind regards,Samuel TheodorusGuest Experience Manager
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Guest User
Superior King Room
Stayed in Jul 2024
Solo travelers
15 review
2.2/5
Posted on Aug 7, 2024
Service was really poor. Staff were unable to answer basic questions (e.g. the advertised dinner in the restaurant, times facilities were open, hotel services) and getting anything repaired (e.g. safe issue) took multiple requests to get resolved. It took 9 requests and 2 days to get an additional pillow!
Room was very basic, furniture tired and worn out. Did not feel like a Mercure standard hotel. There are better quality hotels in the area at this price point.
Location for beach and beach pathway was good but on the street not much immediately outside. need to walk a bit further for restaurants etc.
The bike i rented was really bad and broken. Seat kept collapsing and gear was broken. Would not recommend.
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Response from Property: Dear Guest,Warmest greetings from Mercure Bali Sanur Resort.Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the poor service you experienced during your stay. This is certainly not the standard we strive for at Mercure, and I’m deeply sorry that we fell short in several areas, including the responsiveness of our staff, the condition of your room, and the quality of the bike rental.Please accept our apologies for the delay in addressing your requests, especially regarding the additional pillow and the issue with the safe. We have already shared your comments with our team to ensure immediate improvements in our service and responsiveness. Your feedback about the room condition and furniture is also noted, and we will review this with our maintenance and housekeeping teams to address the wear and tear.Regarding the bike, I’m sorry that it was not in proper working order. We will inspect our rental bikes to ensure they meet our guests’ expectations.While I’m glad to hear that you appreciated the location near the beach and the pathway, I understand that other aspects of your stay did not meet your expectations, and for that, I am truly sorry. We value your feedback as it helps us to improve, and we hope to have the opportunity to restore your faith in our services in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager
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MitchellRod
Superior King Room
Stayed in Jun 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Jun 4, 2024
Good experience, the facilities are aged but we had no issues getting things fixed such as a sink and safe malfunction, overall great value for money.
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Response from Property: Dear _TIAU18zk901c,Warmest greetings from Mercure Bali Sanur Resort.Thank you for your feedback. We're pleased to hear that you had a good experience and found our hotel to be great value for money. We appreciate your understanding regarding the aged facilities and are glad our team promptly addressed any issues. We look forward to welcoming you back in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager
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Michael Anthony
Deluxe King Room
Stayed in Dec 2023
Couples
3 review
3.7/5
Posted on Dec 13, 2023
Hotel is in a great location right on Mertasari beach. Unfortunately the hotel has been neglected throughout covid and is in need of a make over. The room was ok for the price and the breakfast buffet was sufficient. The staff were happy and helpful.
Response from Property: Dear E312893****,Warmest greetings from Mercure Bali Sanur Resort.Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed our prime location on Mertasari beach and found our staff to be happy and helpful. We appreciate your honest assessment regarding the need for a makeover, and we'll certainly take this into consideration for future improvements. We hope to welcome you back soon and provide an even better experience.With Kindest Regards,Dayu PurbaGuest Experience Manager
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dubois
Superior King Room
Stayed in Oct 2023
Solo travelers
9 review
5.0/5
Outstanding
Posted on Oct 28, 2023
Stayed here before….great location on the beach and walking distance to main restaurant/shopping area…amenities are nice…plenty of lounge chairs by the beach…buffet breakfast was very good…nice staff
Response from Property: Dear Guest,Warmest greetings from Mercure Bali Sanur Resort.Thank you for returning to stay with us and for sharing your feedback.We're thrilled to hear that you enjoyed our great beachfront location and the convenience of being within walking distance to the main restaurant and shopping area. It's fantastic to know that you found our amenities nice and that you were able to relax on the lounge chairs by the beach. We're also glad that you enjoyed our buffet breakfast and that our staff provided excellent service. We look forward to welcoming you back for another enjoyable stay in the future.With Kindesr Regards,Dayu PurbaGuest Experience Manager
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syaty
Deluxe King Room
Stayed in Dec 2022
Business travelers
36 review
5.0/5
Outstanding
Posted on Dec 24, 2022
Its a great hotel to stay over. Location is very strategic and near to the new port of sanur.
Response from Property: Dear E332389,Warmest greeting from Mercure Bali Sanur Resort your home in Sanur.Thank you very much for your thoughtful comments and we are truly grateful you enjoyed our resort , learn that our facilities and the quality of service from our team did meet your expectations and become one of your travel highlights.E332389, Thank you for spending your cherished vacation time at Mercure Bali Sanur Resort , We certainly hope that future plans will bring you back to stay with us again for another exquisite Mercure Bali Sanur Resort experience. Until then may you be blessed with the very best of life.Best Regards,Dayu PurbaAsst. Guest Experience Manager
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MD Tenzo
Superior King Room
Stayed in Nov 2023
Solo travelers
30 review
5.0/5
Outstanding
Posted on Nov 23, 2023
Perfect location
Response from Property: Dear TIIDsklg2xi****,Warmest greetings from Mercure Bali Sanur Resort.Thank you very much for your kind feedback. We're delighted to hear that our location perfect for you.We are looking forward to welcoming you back for another enjoyable experience.With Kindest Regards,Dayu PurbaGuest Experience Manager
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VuHai
Superior King Room
Stayed in Nov 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Suitable for relaxation: quiet area, private beach, spacious swimming pool, diverse breakfast. In front of the hotel is a 3km long walking street with many restaurants, bars, cafes... from affordable to high-end.
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Response from Property: Dear VuHai,Thank you very much for your perfect review and kind words! We are delighted to know that you had a relaxing stay and enjoyed our peaceful area, private beach, spacious swimming pool and our varied breakfast options. We are also delighted to know that you appreciated the nearby walking street with its many restaurants, bars and cafes. We hope to welcome you back soon for another wonderful stay!Best regards,Samuel TheodorusGuest Experience Manager
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Guest User
Executive King Room
Stayed in May 2024
Family
20 review
5.0/5
Outstanding
Posted on May 22, 2024
Nice wide beach, many sunbeds, playground and children's room, when the sea is stormy, seaweed, very clean sea in the morning, good breakfast and very beautiful area, rooms are old
Original TextTranslated by Google
Response from Property: Dear _TIRUuz7modj****Warmest greetings from Mercure Bali Sanur Resort.Thank you for your feedback. We are glad to hear that you enjoyed the wide beach, plentiful sunbeds, playground, and children's room. We appreciate your comments about the cleanliness of the sea in the morning, the quality of breakfast, and the beauty of our surroundings. Your feedback about the room's condition is noted, and we will strive to improve in that area. We hope to welcome you back for another enjoyable stay in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager
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Gudrun Zimmer-Mertes
Superior King Room
Stayed in Oct 2024
Couples
1 review
4.2/5
Very Good
Posted on Oct 24, 2024
The hotel is very nice. However, there are far too few loungers by the pool and the sea.
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Response from Property: Dear Gudrun Zimmer-Mertes,Thank you for your positive feedback! We are very pleased that you liked the hotel. We take your comment about the loungers by the pool and the sea seriously and will take this into account as part of our continuous improvement measures. We hope to welcome you back soon and to be able to offer you an even more pleasant stay.Best regards,Samuel TheodorusGuest Experience Manager
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Anonymous User
Superior Twin Room
Stayed in Mar 2024
Family
27 review
2.5/5
Posted on Mar 17, 2024
The hotel needs renovation.
The breakfasts are terrible.
The rooms are small.
I won't go again.
Original TextTranslated by Google
Response from Property: Dear Guest,Warmest greetings from Mercure Bali Sanur Resort.Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take your comments seriously and will use them to improve our services and facilities. We understand your decision not to return, but we hope you'll give us another chance in the future to provide a better experience. With Kindest Regards,Dayu PurbaGuest Experience Manager
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Guest User
Superior Twin Room
Stayed in Jan 2025
Solo travelers
3 review
1.7/5
Posted on Jan 17, 2025
There is nothing around the hotel so it feels lonely.
Original TextTranslated by Google
Response from Property: Dear Guest,Warm Greetings From Mercure Resort Sanur!Thank you for sharing your feedback with us. We're do apologize that your experience didn't fully meet your expectations. We do strive to create a welcoming environment and will certainly take your comments about the cleanliness and service into account as we work to improve.Your feedback is invaluable to us, and we hope you will consider giving us another chance to provide you with a better stay in the future. Should you have any further suggestions or concerns, please feel free to reach out directly.Thank you again for your input and looking forward to welcoming you back again.Warm Regards,AnnaGuest Experience
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Guest User
Deluxe King Room
Stayed in Apr 2024
Solo travelers
2 review
3.0/5
Posted on Jun 2, 2024
The hotel was OK, but very old. There are better hotels in Sanur, but they are also more expensive. I booked the Mercure because I wanted to be close to the Oasis Now yoga studio. It was perfect for that.
Original TextTranslated by Google
Response from Property: Dear _TIDEMungrhp,Warmest greetings from Mercure Bali Sanur Resort.Thank you for your feedback. We're glad to hear that our location was convenient for your visit to the Oasis yoga studio. We understand your concerns about the hotel's age and appreciate your honesty. Your comments help us identify areas for improvement. We hope to welcome you back and provide an even better experience in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager