Jl. Raya Tebongkang, Gianyar, Bali, Province of Bali, 80571, IndonesiaView Hotel Details
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Labak River Hotel by Eps Guest Reviews
4.1/5
Very Good
30 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.2
Service4.2
Cleanliness4.0
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All reviews(30)
Positive reviews(23)
Reviews with photos/video(8)
Friendly owner(9)
Great location(7)
Awesome stay(6)
Great swimming pool(6)
Loved the view(5)
Negative reviews(2)
Guest User
Deluxe Room with River View
Stayed in Sep 2024
Couples
29 review
4.5/5
Great
Posted on Oct 1, 2024
Great service and welcoming staff! It is well located close to Ubud downtown. Fantastic swimming pool ~ good quality for the price. Recommended.
Response from Property: Dear Alexandre,Thank you for your fantastic review! We are thrilled to hear that you enjoyed our great service and found our staff welcoming.It's wonderful that our location and fantastic swimming pool contributed to your experience, and we’re glad you felt it offered good value for the price. Your recommendation means a lot to us!We look forward to welcoming you back on your next visit to Ubud!Warm regards,Labak River Hotel by EPS
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Guest User
Superior Double Room with Garden View
Stayed in Feb 2024
Couples
1 review
4.0/5
Very Good
Posted on Mar 1, 2024
We didn't bring enough small notes but the hotel staff helped us use telkom pay to help us pay the driver.
We also could not find laundry before galungan day. the hotel itself has a very affordable laundry that day for 20k per kg.
Very good service in helping guest. Feel very welcome. The facilities at this current time is still under some renovation but i think it will be good once things like the swimming pool is fixed. It was not a deal breaker for us.
Response from Property: Dear Mr/s. Guest UserWarmest greetings from Labak River Hotel by EPS,The Charming and Peacefully Hotel in Ubud - Bali.Thank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us. but we do apologize to hear there were some issues. and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a new memorable experience. Thank you and have a great day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team
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jun
Superior Double Room with Garden View
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 14, 2024
Our stay at the hotel was exceptional. The rooms were spacious, clean, and elegantly decorated, providing a comfortable and relaxing environment. The staff was incredibly attentive, friendly, and always ready to assist with any requests. The amenities, including the pool and fitness center, were top-notch and well-maintained. Dining at the hotel restaurant was a delight, offering a variety of delicious dishes. The hotel's location was perfect, with easy access to local attractions and transportation. Overall, the experience exceeded our expectations, making it a memorable and highly recommendable place to stay. We look forward to returning in the future.
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Response from Property: Dear Mr/s. jun,Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your feedback. We are pleased that you are happy to stay with us but we do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a new memorable experience. Thank you and have a great day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team
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Jagaa Ch
Superior Double Room with Garden View
Stayed in May 2024
Couples
17 review
4.2/5
Very Good
Posted on Jun 2, 2024
Quiet, comfortable hotel with good location.
Response from Property: Dear Mr/s. Jagaa ChWarmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your feedback. We are pleased that you are happy to stay with us but we do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a new memorable experience. Thank you and have a great day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team
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Guest User
Deluxe Room with River View
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Great Location
Response from Property: Dear Guest User,Thank you for your short and sweet review! We’re delighted to hear that you enjoyed our great location.We hope to welcome you back soon for another wonderful stay!Warm regards,Labak River Hotel by EPS
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Guest User
Superior Double Room with Garden View
Stayed in Feb 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Feb 16, 2024
good location great staff
Response from Property: Dear Mr/s. Guest UserWarmest greetings from Labak River Hotel by EPS,The Charming and Peacefully Hotel in Ubud - Bali.First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valuable time to write positive feedback for us.We are so glad that you are feel satisfied to stay with us. Your satisfaction is our top priority. This is much important for us, to know our guest satisfaction and hope we could always improve from all of our best quality to give our excellent service to all of our guest.We look forward to welcoming your stay with us again in the near future.Thank you and have a wonderful day ahead.Best regards, Labak River Hotel by EPS Corporate Management Team
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Маргарита Мухина
Deluxe Room with Garden View
Stayed in Jun 2024
Couples
7 review
4.7/5
Amazing
Posted on Jun 14, 2024
I don’t understand the negative reviews about dampness, noise and ants at all - everything is wrong. The hotel is very small, only 12 rooms in my opinion, all deluxe rooms are located inside, you can’t hear the road at all, we didn’t hear the neighbors at all, everything in the room was in good order, I read about ants - I saw a few of them in the room - the workers immediately came and treated it place, there were no more of them. Breakfast is on the menu, but quite filling and good, we took breakfast and additional pancakes for money - very tasty. We also rented a bike there. The hotel has laundry - 20k rupees per kg, an excellent option to hand over your things in the morning and receive them clean and dry in the evening. There are good warungs within walking distance. The room has absolutely normal air conditioning, we set it to drying mode and everything was ok. The only thing is that the bathroom has a shower and a bathtub, but the shower is right next to the toilet, which is not very usual. All plumbing was in good working order. Nice balcony, beautiful views, very green hotel, nice pool. We liked everything.
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Original TextTranslated by Google
Response from Property: Dear Mr/s. Маргарита МухинаWarmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your feedback. We are pleased that you are happy to stay with us but we do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a new memorable experience. Thank you and have a great day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team
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Shimaoge
Deluxe Room with Garden View
Stayed in Sep 2024
Couples
11 review
5.0/5
Outstanding
Posted on Sep 18, 2024
The hotel in Ubud has a great overall environment. The rooms are large and have a balcony garden. The price is not expensive and there is also a swimming pool. The environment of the swimming pool is really amazing. I recommend everyone to take pictures in the swimming pool. The scenery behind is great. The overall service is very good. The luggage is stored for free. Of course, the luggage safety needs to be improved. Overall, I am very satisfied.
Original TextTranslated by Google
Response from Property: Dear Mr/s. ShimaogeWarmest greetings from Labak River Hotel by EPS,The Charming and Peacefully Hotel in Ubud - Bali.First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valuable time to write positive feedback for us.We are so glad that you are feel satisfied to stay with us. Your satisfaction is our top priority. This is much important for us, to know our guest satisfaction and hope we could always improve from all of our best quality to give our excellent service to all of our guest.We look forward to welcoming your stay with us again in the near future.Thank you and have a wonderful day ahead.Best regards, Labak River Hotel by EPS Corporate Management Team
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Guest User
Deluxe Room with Garden View
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 5, 2024
Excellent hotel, clean, cozy, beautiful territory! Special thanks to the girl at the reception named Ani for her hospitality and individual approach to each guest.
Original TextTranslated by Google
Response from Property: Dear Mr/s. Guest UserWarmest greetings from Labak River Hotel by EPS,The Charming and Peacefully Hotel in Ubud - Bali.First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valuable time to write positive feedback for us.We are so glad that you are feel satisfied to stay with us. Your satisfaction is our top priority. This is much important for us, to know our guest satisfaction and hope we could always improve from all of our best quality to give our excellent service to all of our guest.We look forward to welcoming your stay with us again in the near future.Thank you and have a wonderful day ahead.Best regards, Labak River Hotel by EPS Corporate Management Team
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Peeradon
Superior Double Room with Garden View
Stayed in Jul 2024
Travel with friends
7 review
3.7/5
Posted on Jul 13, 2024
The hotel looks old, some zones are abandoned. And inside the room is not very clean But the receptionist is good. Moderate breakfast
Original TextTranslated by Google
Response from Property: Dear Mr/s. PeeradonWarmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your feedback. We are pleased that you are happy to stay with us but we do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a new memorable experience. Thank you and have a great day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team
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cemil
Deluxe Room with River View
Stayed in May 2024
Family
3 review
4.5/5
Great
Posted on May 30, 2024
***et is a nice hotel where you can stay with your family. The view of the river view rooms is excellent.
Original TextTranslated by Google
Response from Property: Dear Mr/s. cemilWarmest greetings from Labak River Hotel by EPS,The Charming and Peacefully Hotel in Ubud - Bali.First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valuable time to write positive feedback for us.We are so glad that you are feel satisfied to stay with us. Your satisfaction is our top priority. This is much important for us, to know our guest satisfaction and hope we could always improve from all of our best quality to give our excellent service to all of our guest.We look forward to welcoming your stay with us again in the near future.Thank you and have a wonderful day ahead.Best regards, Labak River Hotel by EPS Corporate Management Team
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Sabry Krim
Deluxe Room with River View
Stayed in Sep 2023
Couples
2 review
5.0/5
Outstanding
Posted on Sep 15, 2023
Top service, kindness and helpfulness from the staff.
I 100% recommend we had a room overlooking the garden and the swimming pool, incredible.
Close to the center of Ubud.
Breathtaking view from the swimming pool and vegetation, incredible color.
Go there with your eyes closed.
Original TextTranslated by Google
Response from Property: Dear Mr/s. Sabry KrimWarmest greetings from Labak River Hotel by EPS,The Charming and Peacefully Hotel in Ubud - Bali.First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valuable time to write positive feedback for us.We are so glad that you are feel satisfied to stay with us. Your satisfaction is our top priority. This is much important for us, to know our guest satisfaction and hope we could always improve from all of our best quality to give our excellent service to all of our guest.We look forward to welcoming your stay with us again in the near future.Thank you and have a wonderful day ahead.Best regards, Labak River Hotel by EPS Corporate Management Team
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Sorokin
Superior Double Room with Garden View
Stayed in Feb 2024
Couples
7 review
4.7/5
Amazing
Posted on Feb 18, 2024
Very good place. The service is simply amazing. Any issues are resolved very quickly. Very tasty breakfasts. The pool is gorgeous, very beautiful area. Calm and quiet. The downside is a tired room and a lot of ants in the room, but it's a jungle so it's forgivable :)
Original TextTranslated by Google
Response from Property: Dear Mr/s. SorokinWarmest greetings from Labak River Hotel by EPS,The Charming and Peacefully Hotel in Ubud - Bali.First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valuable time to write positive feedback for us.We are so glad that you are feel satisfied to stay with us. Your satisfaction is our top priority. This is much important for us, to know our guest satisfaction and hope we could always improve from all of our best quality to give our excellent service to all of our guest.We look forward to welcoming your stay with us again in the near future.Thank you and have a wonderful day ahead.Best regards, Labak River Hotel by EPS Corporate Management Team
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Guest User
Deluxe Room with Garden View
Stayed in Mar 2024
Couples
12 review
5.0/5
Outstanding
Posted on Mar 31, 2024
It is very worth it, the location is very good and the place is beautiful
Original TextTranslated by Google
Response from Property: Dear Mr/s. Guest UserWarmest greetings from Labak River Hotel by EPS,The Charming and Peacefully Hotel in Ubud - Bali.First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valuable time to write positive feedback for us.We are so glad that you are feel satisfied to stay with us. Your satisfaction is our top priority. This is much important for us, to know our guest satisfaction and hope we could always improve from all of our best quality to give our excellent service to all of our guest.We look forward to welcoming your stay with us again in the near future.Thank you and have a wonderful day ahead.Best regards, Labak River Hotel by EPS Corporate Management Team
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180edenv
Stayed in Jun 2024
Travel with friends
5.0/5
Outstanding
Posted on Jun 9, 2024
Very comfortable and worth the price and stay. Had a blast on the massage. Also, their staffs are accomodating and very helpful. Buffet breakfast was an 8/10 for me as i am not a chicken lover. Overall its a 9/10 for me. I would definitely stay here again.
Response from Property: Dear Mr/s. 18Oedenv Warmest greetings from Labak River Hotel by EPS, The Charming and Peacefully Hotel in Ubud - Bali. First of all, thank you for choosing us for your accommodation in Bali. And thank you so much for taking your valuable time to write positive feedback for us. We are so glad that you are feel satisfied to stay with us. Your satisfaction is our top priority. This is much important for us, to know our guest satisfaction and hope we could always improve from all of our best quality to give our excellent service to all of our guest. We look forward to welcoming your stay with us again in the near future. Thank you and have a wonderful day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team