Gusde House and Villa Bali Reviews
Gusde House and Villa Bali
Br. Kumbuh, Jl. Cempaka, MAS, Ubud, Gianyar Regency, Gianyar, Bali, Province of Bali, 80571, IndonesiaView Hotel Details
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1 night
Gusde House and Villa Bali Guest Reviews
4/5
Very Good
63 review
Verified reviewsLocation4.0
Amenities4.0
Service4.1
Cleanliness4.1
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Positive reviews(55)
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Awesome stay(8)
Friendly staff(5)
Negative reviews(5)
Refilwe
Deluxe Room, 1 Bedroom, Pool View
Stayed in Feb 2024
Travel with friends
7 review
Posted on Feb 15, 2024
The room was okay, I just don’t like the fact that there was a construction by the pool and we were not informed before hand. The staff was very polite, welcoming and helpful. Their breakfast isn’t the best but they’ve got nice dishes on the menu to buy.
Response from Property: Dear Mr/s. RefilweWarmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this.Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
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Aleksandr
Deluxe Room with Pool View
Stayed in Jun 2023
Solo travelers
49 review
Outstanding
Posted on Jul 3, 2023
Great room with big bath 🛁
You book room and get whole villa in nice location but without bike not recommend
Response from Property: Dear Mr&s. AleksandrWarmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us, We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a memorable experience.Thank you and have a great day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
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Aiden
Deluxe Room with Pool View
Stayed in Jan 2023
Family
11 review
Posted on Jan 14, 2023
Hotel is nice with a very Balinese feel to it. The staff were very friendly and helped us by scooters. The member of staff who helped us check in was so friendly and nice she made our stay so pleasant!! The room was hot and the AC didn’t work very well; eventually we got a fan in the room and that helped!
Response from Property: Dear Mr&s AidenWarmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
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Guest User
Deluxe Room, 1 Bedroom, Pool View
Stayed in Dec 2023
Solo travelers
1 review
Great
Posted on Dec 15, 2023
Good vibes
Response from Property: Dear Guest,Warmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us, We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a memorable experience.Thank you and have a great day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
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Guest User
Cottage Deluxe Room
Stayed in Jan 2023
Travel with friends
7 review
Very Good
Posted on Jan 23, 2023
I enjoyed my stay here.
Response from Property: Dear Mr&s Warmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
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Guest User
Deluxe Room with Pool View
Stayed in Dec 2024
Solo travelers
3 review
Very Good
Posted on Dec 8, 2024
It's pretty good. Although the insects and birds outside are a bit noisy in the morning, the environment is pretty good. I highly recommend it.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you found the overall environment pleasant and that you would recommend our property.We apologize for the inconvenience caused by the bird sounds in the early morning. Your comments are important to us, and we’ll look into ways to minimize such disturbances in the future to improve our guests’ experience.We truly appreciate your visit and hope to welcome you back soon for an even more enjoyable stay!Warm regards,Gusde Tranquil Villas Team
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Anonymous User
Deluxe Suite With Garden View
Stayed in Nov 2024
Couples
1 review
Posted on Dec 31, 2024
We booked a garden view deluxe suite, which is the room in the picture and can see the rice fields. It is the most expensive room type in this hotel, but the front desk said that this is the room we booked. Although it seems to be a villa suite, there are other rooms upstairs. I don’t know if there are any guests in a room, that is, I have to share the living room with other people. The door lock in the courtyard cannot be locked. After booking for one night and checking with the front desk, it still said that this is the room type we booked, but the price of this room type is higher than what I booked. It was cheap, but the language communication was not very convenient, so I gave up the struggle. Fortunately, I only stayed for one night! The toilet environment is really bad 🙂↕️😡🤬! ! ! ! ! ! ! Never book this hotel...because the room and reality are not ideal
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6/10
Response from Property: Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction during your stay and deeply regret that your experience did not meet your expectations.Regarding the room arrangement, we strive to provide our guests with the best accommodations and experiences. We sincerely apologize if the room did not match your expectations or if there was any miscommunication during your booking or stay. Please rest assured that we take your comments very seriously, and we will investigate the matter to ensure improvements are made.We are committed to enhancing our services and facilities to provide all our guests with a comfortable and pleasant experience. Your feedback helps us learn and improve, and we genuinely appreciate your time in bringing these matters to our attention.Should you wish to discuss your concerns further or allow us an opportunity to regain your trust, please feel free to contact us directly. We hope to have the chance to welcome you back in the future and provide you with the quality stay you deserve.Warm regards,Gusde Tranquil Villas
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Guest User
Deluxe Room with Pool View
Stayed in Feb 2025
Family
2 review
Amazing
Posted on Feb 21, 2025
Very local style. Lush vegetation. The bathroom is semi-open-air. One day, it started to thunder and rain just after taking a shower. It was a very novel experience. The breakfast was delicious.
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Response from Property: Dear Guest,Thank you for your outstanding review! We are thrilled to hear that you enjoyed the local style, lush vegetation, and semi-open-air bathroom, making your stay a unique and memorable experience. It’s wonderful that you found the breakfast delicious as well!We truly appreciate your kind words and hope to welcome you back for another relaxing and enjoyable stay. If there is anything we can do to enhance your next visit, please let us know.Best regards,Gusde Tranquil Villas Team
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Anonymous User
One-Bedroom Villa with Private Pool
Stayed in Apr 2024
Travel with friends
25 review
Posted on Jun 9, 2024
Because the house is in the woods, the ecological environment is better, so there are more bugs. But the swimming pool water is too dirty. We didn't go in the water for 2 days. We were originally planning to enjoy the private swimming pool.
Original TextTranslated by Google
Response from Property: Dear Mr/s. Anonymous UserWarmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
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Pepperrrrr
Family Villa, 2 Bedrooms, Pool View
Stayed in Mar 2024
Travel with friends
2 review
Great
Posted on Mar 4, 2024
Convenient in Ubud area. Several large villas. The price is well worth it.
The reception staff are very nice, but there are a lot of mosquitoes and ants.
But we stayed there for a few minutes, so we completely accepted the welcome drinks and fruits!  
Original TextTranslated by Google
Response from Property: Dear Mr/s. PepperrrrWarmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
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mark8888
Deluxe Room with Pool View
Stayed in Feb 2024
Family
25 review
Very Good
Posted on Feb 17, 2024
We booked the innermost villa with free breakfast. The swimming pool is large and comfortable, but the innermost one has to be walked for 3 minutes. You can order food delivery, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear Mr/s. 123-123-123Warmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this.Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
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Anonymous User
Two-Bedroom Villa With Private Pool
Stayed in Jul 2024
Travel with friends
5 review
Great
Posted on Oct 14, 2024
The hotel is in a very good location, in a quiet area in a busy city. It is very convenient to eat and drink nearby. It is only a few kilometers to Ubud Palace. However, the bathroom decoration is a bit old, the toilet is very old and drains slowly. The overall cost performance is very high.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your experience with us! We’re glad you enjoyed our convenient location and the vibrant surroundings, as well as the peaceful atmosphere of our property.We apologize for any inconvenience caused by the bathroom facilities and appreciate your feedback on this. We are constantly working on improving our amenities to ensure a comfortable stay for all our guests.Thank you once again for your valuable comments, and we hope to welcome you back for an even better experience in the future.Warm regards,Gusde Tranquil Villas by EPS
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Hi zoula
Deluxe Suite With Garden View
Stayed in Jul 2024
Travel with friends
30 review
Amazing
Posted on Oct 1, 2024
Good location, good facilities, good environment, very spacious and large, like a manor, I like it very much, Ctrip's service is particularly good, Ctrip attaches great importance to user experience, it's super good!
Original TextTranslated by Google
Response from Property: Dear Mr/s. Hi zoulaWarmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
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Guest User
Deluxe Suite With Garden View
Stayed in Mar 2024
Couples
12 review
Outstanding
Posted on Apr 2, 2024
The location is very good, they have villas with private pools, the food is good.
Original TextTranslated by Google
Response from Property: Dear Mr/s. Guest UserWarmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
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🇨🇳haoshanhaoshuihaofengguang🇨🇳
Deluxe Suite With Garden View
Stayed in Mar 2024
Solo travelers
10 review
Outstanding
Posted on Jun 15, 2024
The service is good, but the food was very slow in the morning.
Original TextTranslated by Google
Response from Property: Dear Mr/s. HaoshanhaoshuihaojingWarmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
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