Sofitel Bali Nusa Dua Beach Resort

Sofitel Bali Nusa Dua Beach Resort Reviews

Sofitel Bali Nusa Dua Beach Resort

Lot N5 Itdc Tourism Complex, Nusa Dua, Nusa Dua, Badung Regency, Bali, Province of Bali, 80363, IndonesiaView Hotel Details
Sofitel Bali Nusa Dua Beach Resort
Sofitel Bali Nusa Dua Beach ResortSofitel Bali Nusa Dua Beach ResortSofitel Bali Nusa Dua Beach Resort
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Sofitel Bali Nusa Dua Beach Resort Guest Reviews

4.6/5
Great
118 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(118)
Positive reviews(112)
Reviews with photos/video(65)
Great service(29)
Great swimming pool(23)
Delicious breakfast(22)
Loved the beach(14)
Large rooms(13)
Classy environment(10)
Great location(6)
Delicious buffet(4)
Negative reviews(6)
Anonymous User
Luxury King Room with Resort View
Stayed in Jun 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jun 17, 2024
The resort is very nice. All restaurants are good, food are delicious. We feel relax and are stay in the hotel for two whole days and not necessary to go out.
whitelotv
Luxury King Room with Ocean View
Stayed in Mar 2024
Couples
3 review
4.7/5
Amazing
Posted on Mar 25, 2024
Truly a dream hotel stay in Bali. We got a complimentary room upgrade from deluxe to a bigger one with plunge pool. The view from our room was truly amazing to wake up to. Sat at the rocking chairs every day to enjoy the tranquil sight that greeted us every morning. Bed was truly comfy and massive - 4 pax could lie on it without touching each other. Pillows were quite firm and not flat. Love the Loccitane amenities and rain shower. The breakfast buffet is a feast for the senses - so much to choose from! Every aspect of the hotel grounds was also tastefully landscaped and peaceful to roam around in. Hotel staff were all genuinely warm and friendly, certainly hope to return again!
6/15
Guest User
Luxury King Room
Stayed in Mar 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 1, 2024
Amazing hotel,very clean room,great time at Manarai beach house.Restaurant Cucina is fantastic.
6/9
E!
Luxury King Room
Stayed in Feb 2024
Solo travelers
42 review
3.7/5
Posted on Feb 21, 2024
Pros : nice room, love the interior details. Bath services to relax in the room, they will set the bathtub for you. 24 hours room service. Very nice garden and pools to relax Cons : very slow check in, need to wait almost 30 mnts even though i came at 15:00pm. Very hot restaurant when i had breakfast
Response from Property: Bonjour, E!Thank you for sharing your insights towards Sofitel Bali Nusa Dua Beach Resort. We are glad to see that you love the well-appointed room we assigned for you and the gigantic swimming pool we have. However, it saddened us to hear that your perfect stay was flustered by the check in experience. Please rest assured as I have shared your comments to the Front Office Manager for further review and immediate actions. At Sofitel, we value our guest's feedback as we believe it could help us much to improve the quality of products and services in the future, hence, we would like to thank you for sharing it with us. Nonetheless, we hope this did not fluster your experience much nor deter you from coming back again to our resort in the near future. Sincerely,AnneQuality & Guest Experience Manager
Lina Awal
Luxury King Room
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 20, 2024
Love the hotel. The room is big and has a balcony. The breakfast is fantastic with wide of selections to choose. Great service by the hotel staffs.
Response from Property: Bonjour, Lina!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager
Qiu
Luxury King Room
Stayed in Feb 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The room was clean, but the edges of the bathroom looked dirty. The bed was huge enough for 3 adults. Overall, quite a pleasant stay I had here!
Response from Property: Bonjour, Qiu!Thank you for the perfect rating you shared with us online. Though we are glad to see you could thoroughly enjoy your stay, it saddened us to hear that your overall experience was flustered by the cleanliness of the bathroom. Rest assured as your points have been highlighted to our Executive Housekeeper for further review and immediate actions. At Sofitel, we always value our guest's feedback as we believe it could help us much to improve the quality of products and services in the future, hence, we would like to thank you once again for sharing it with us. Nonetheless, we hope this did not deter you from coming back to our Magnifique resort in the future. Sincerely,AnneQuality & Guest Experience Manager
Wai Chi Virginia
Luxury King Room with Pool Access
Stayed in Jan 2024
Family
6 review
5.0/5
Outstanding
Posted on Jan 4, 2024
Great resort, very well coming, worth the money. Food and service was great, better than most of the hotel in the area.
Response from Property: Bonjour, Virginia!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager
Guest User
Luxury King Room
Stayed in Dec 2023
Travel with friends
2 review
4.5/5
Great
Posted on Jan 3, 2024
Overall good experience, server is friendly and the location have many bars
Response from Property: Bonjour!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager
Guest User
Luxury King Room
Stayed in Nov 2023
Couples
4 review
4.0/5
Very Good
Posted on Nov 20, 2023
good hotel overall, food is okay and service is good. The pool is very big and nice view
Response from Property: Bonjour!We thank you for sharing the review online. We are pleased to see the high score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager
AntonZimin
Luxury King Room with Plunge Pool
Stayed in Mar 2024
Travel with friends
1 review
4.5/5
Great
Posted on Apr 1, 2024
Very nice hotel with big rooms and warm swimming pools! service on room is good and fast, but in lobby bar and food quite slow( 30 min awaiting) overall service is very nice. the location is nice, but ocean quite dirty. may be it season (end of March), but you cant swim there😅
Terence
Luxury King Room
Stayed in Aug 2023
Couples
3 review
5.0/5
Outstanding
Posted on Oct 27, 2023
Great hotel. Had a room overlooking the beach. Really awesome location with great breakfast. Highly recommended. Great pool as well, with great 1 for 1 happy hour. Go for the lychee gin and tonic. Many nearby shops, with free shuttle as well. So, go for it!
Johann Hartzenberg
Luxury Room with Plunge Pool
Stayed in Jul 2023
Family
9 review
5.0/5
Outstanding
Posted on Jul 31, 2023
The Sofitel was an absolute amazing experience. From the day we checked in, till we checked out we loved our stay. The swimmings pools are beautiful, the staff amazing and the area perfect. We will definitely be back. Our private pool was the cherry on the cake.
Response from Property: Dear Johann,Bonjour! Selamat Siang!Thank you for choosing to stay at Sofitel Bali Nusa Dua Beach Resort.It truly delights me to understand that you were impressed by the services extended by our team, starting from the moment you stepped into our Magnifique resort, enjoying the well-appointed Plunge Pool Room we assigned, exploring the gigantic swimming pool we have, up until your departure. Indeed, the team always exert much effort to create wonderful memories to all our guests and I am glad to hear that was the case for you.Looking forward to your upcoming stay with us in the nearest future. Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort
Guest User
Luxury Twin Room with Ocean View
Stayed in Feb 2024
Couples
51 review
5.0/5
Outstanding
Posted on Feb 15, 2024
nice stuff，big quite room，beach is not bad，Nusa Dua is a clean and safe neighborhood
Response from Property: Bonjour!We are grateful to see your review online. We are delighted to see that your experience at the resort could meet or even exceed your expectations. I will not miss to share your great comments to the rest of the team who will find this truly rewarding. We thank you once again and we look forward to having you back very soon.Sincerely,AnneQuality & Guest Experience Manager
Tsz Yuet Agnes
Luxury King Room
Stayed in Dec 2023
Couples
6 review
4.7/5
Amazing
Posted on Dec 7, 2023
The hotel is a huge resort with a lot of facilities and activities. However, the service staff is quite disappointing provided that this is a 5 star hotel. They are very inflexible towards check out time and the reception ladies have no idea about the resort activities (Only the concierge seems to know).
Response from Property: Bonjour, Tsz Yuet Agnes!Thank you for the detailed review you shared with us. Though we are glad to see your positive thoughts towards our facilities and activities, I was quite surprised to see that the service extended by our Ambassadors were not entirely up to your expectations, as it is always be the highlight from our guests. However, your constructive feedback has been shared accordingly to our Front Office Manager for further review and actions.At Sofitel, we value our guest's feedback as we believe it could help us much to improve the quality of products and services in the future, hence, we would like to thank you once again for sharing it with us. Nonetheless, we hope this did not fluster your experience much nor deter you from coming back again to our resort in the nearest future. Sincerely,AnneQuality & Guest Experience Manager
Guest User
Luxury King Room
Stayed in Jan 2024
Couples
6 review
5.0/5
Outstanding
Posted on Feb 8, 2024
Amazing hotel, great staff nothing to complain about. Will go back again.
Response from Property: Bonjour!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager