Quest Hotel Balikpapan by Aston Reviews

Response from Property: Dear Valued Guest,Warm greetings from Quest Hotel Balikpapan.We truly appreciate your excellent review and the perfect scores across all categories. It is wonderful to hear that you enjoyed the comfort of the hotel and found our location—close to the convenience store and major shopping mall—helpful during your stay.Your feedback is very meaningful to us and will be shared with the team as encouragement to maintain our service standards. We hope to welcome you again on your next visit to Balikpapan.Warm regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Valued Guest,Warm greetings from Quest Hotel Balikpapan.Thank you very much for your outstanding review. We are truly delighted to know that you had such an excellent experience and were satisfied with our amenities, cleanliness, surroundings, and service.We are also pleased to hear that you enjoyed our convenient location near the shopping mall, making your stay even more enjoyable.Your kind feedback is greatly appreciated and motivates our team to continue delivering the best experience for all our guests.We truly appreciate your stay and hope to have the pleasure of welcoming you again soon.Warm regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Mr./Ms. Chend,Warm greetings from Quest Hotel Balikpapan.Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to know that you found our service to be satisfactory.Regarding your comment on cleanliness, please accept our sincere apologies for the inconvenience experienced. We would like to assure you that this matter has already been followed up with our Housekeeping team, and corrective actions have been taken to improve our cleanliness standards and supervision.Your feedback is very valuable to us and helps us continuously improve our services. We hope to have the opportunity to welcome you back and provide you with a better and more comfortable stay in the future.Warm regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Mr. Sigit Al Malik,Warm greetings from Quest Hotel Balikpapan!Thank you for sharing your positive feedback. We are delighted to know that you enjoyed your stay with us. Your satisfaction inspires our team to continue providing excellent service and hospitality.We look forward to welcoming you back soon.Best regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Valued Guest,Warm greetings from Quest Hotel Balikpapan!Thank you for choosing us as your preferred destination for quality time with your family. We truly appreciate your continued trust and are delighted to hear that you’ve enjoyed your stays with us. Your recommendation means a lot, and we look forward to welcoming you and your family again for another memorable experience.Best regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Mr. Erick Huang,Warm greetings from Quest Hotel Balikpapan!Thank you for sharing your fantastic feedback. We’re delighted to hear that you enjoyed our location, amenities, and service. Your kind words truly motivate our team to continue providing the best experience for our guests.We look forward to welcoming you back soon for another pleasant stay!Best regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Mrs. Oktaviani,Warmest greeting from Quest Hotel Balikpapan...Thank you for taking the time to share your feedback following your recent stay at Quest Hotel Balikpapan. We're pleased to learn that you found our rooms to be clean, enjoyed our breakfast offerings, and experienced polite and accommodating service from our team members.However, we sincerely apologize for any inconvenience you may have encountered with your room key during your stay. We understand that this can be frustrating, and we appreciate your patience in bringing this to our attention. Rest assured, we will investigate and address this issue promptly to prevent any future occurrences.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, ensuring a flawless experience from check-in to check-out.Warm regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Ms. Nova,Warm greetings from Quest Hotel Balikpapan.Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our hotel’s great location. However, we deeply regret that certain aspects of your stay, including cleanliness and service, did not meet your expectations.Please be assured that we take your comments seriously and will address them with the relevant teams to ensure we improve in these areas. Your satisfaction is of utmost importance to us, and we are committed to enhancing our guest experience.We look forward to welcoming you back in the future, and we hope to have the opportunity to provide you with an improved experience.Best regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Valued Guest,Warmest greeting from Quest Hotel Balikpapan…Thank you for choosing to stay at Quest Hotel Balikpapan and for sharing your valuable feedback with us. We appreciate your insights, and your comments will help us continue to enhance our services.We take your feedback regarding the breakfast menu seriously, and we will review our offerings to ensure we provide a more satisfying dining experience for our guests. Your input is invaluable in helping us make necessary improvements.We're also glad to hear that Andra made a positive impression during your stay. Providing exceptional service is our goal, and we're grateful for your recognition of his efforts.Please know that we are continuously working to improve our guest experiences, and we hope to have the opportunity to welcome you back in the future. Warm regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Mr. Aero Borneo, Warmest Greeting from Quest Hotel Balikpapan. Thank you for the amazing feedback! We're thrilled to hear you had such a great experience with us! Thank you for choosing Quest Hotel Balikpapan to stay. We can't wait to welcome you back soon. Regards, Hilda Nidya Sari General Manager

Response from Property: Dear Mr. YK Soon,Warm greetings from Quest Hotel Balikpapan!Thank you for taking the time to share your experience. We appreciate your feedback and will continue working to improve our services to provide an even better stay in the future.We hope to welcome you back again soon.Best regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Mr/Mrs. Huey Yuan,Warmest Greeting from Quest Hotel Balikpapan..Thank you for your kind feedback! We’re happy to know that you enjoyed our convenient location at Quest Hotel Balikpapan. We hope it added to the comfort and ease of your stay.Thank you once again for choosing Quest Hotel Balikpapan.We look forward to welcoming you back soon.Regards, Hilda Nidya SariGeneral Manager

Response from Property: Dear Mr. Junaidi, Warmest Greeting from Quest Hotel Balikpapan.. Thank you for your feedback! We're glad to hear that you enjoyed your stay at our hotel.Thank you for choosing Quest Hotel Balikpapan.We look forward to welcoming you back soon for another pleasant experience.Regards, Hilda Nidya SariGeneral Manager