We have stayed here a number of times and enjoy every visit. The rooms are particularly quiet and the blockout curtains make the room very dark which is great for a good night's sleep. We usually eat in the Dining Room of an evening as the meals are delicious and the wine selection is good. Jason the Chef always comes into the Dining Room to ask patrons how their meal which is the sign of a caring Chef. I'd like to particularly give a big THANKYOU to Liv on Reception. She is so welcoming, happy and interested in you and how our day has been. Liv remembered my name and greeted me each time I passed by Reception. The other Reception staff were lovely, as were the housemaids. We will definitely be returning when next in Ballina, thankyou.