When my 2 friends and I arrived in Balloch, for 20 minutes we struggled to locate the Bellavista property. It didn’t have a main doorway / entry point. The host was expecting us and told my friend to ‘park behind the property’. My friend who had made the booking was trying to contact the host when we arrived but the host wasn’t responding and didn’t make any effort to step outside to help us. We couldn’t find the entry door and the only route in is through the back garden which felt like we were trespassing into a private family’s back garden. The garden was very messy - littered with kid’s toys and random objects. Looked like someone was having a clear-out. When I built the courage to walk through the garden and knock on the property; I could see a lady inside the property seeing me but not coming out; also saw a child see me and again didn’t respond. When I eventually knocked, the lady who is the host opened the door and said she is expecting us. She lives on the ground floor of this chalet bungalow property with her family and the rented rooms are on the first floor. When we were taken to our room up a thin spiral staircase, I was shocked that this small room with a deeply slanted ceiling is considered a ‘triple’ room. It was shockingly small. There was no wardrobe or anywhere reasonable to hang anything and there was no space on the floor / furnishings to open your luggage. They squeezed a small bunk bed and a small single bed into a small attic room and believe they can get away with calling it a ‘triple’ room. In my opinion, given the size of the room, it should be classified as a single room or at most a small double/twin room. Because the rooms are so small, it is almost necessary to ‘overflow’ into the communal space outside the room. I saw other guests keeping their room door open into the communal area to give the illusion of space. The location was central and the room itself was clean; but I took the decision to give my friends more space on their own there and I booked myself at the Queen of the Loch accommodation minutes away which was fantastic, the room I booked at the Queen of the Loch was a double room and it was twice as big as the ‘triple room’ at Bellavista for the same price. The triple rooms at Bellavista might be suitable for the solo traveller, a couple able to manoeuvre a spiral staircase easily, perhaps it might be a cosy space for 3 primary school children but for 3 adult friends spending two weeks in Scotland, you will feel like hurdled cattle in this ‘triple’ room.