SpringHill Suites Baltimore Downtown/Inner Harbor Reviews

My husband and I stayed for one night to attend a concert. Upon arrival, around 6:00 pm, the front desk agent welcomed me, but that was the only kindness or professionalism she extended. She answered questions I had about valet services and then didn't say much else. She very quickly rattled off some info about breakfast and the location of the elevator, but I had to ask her questions about wifi, check out time and any incidental holds. I walked away from the front desk, and while my husband was talking with valet I realized I needed to ask the front desk agent about a possible late checkout. There were no other guests at the front desk and the lobby was practically empty. I asked her about my options and while seated and without looking up from her computer screen she responded "call the front desk in the morning", in an annoyed tone. Our room was okay, it definitely is outdated, and very poorly lit even though there were several lamps. The shower made a high pitch squeal when turned on and barely had any hot water. There was no ice machine on our floor (7th floor) and the hallways had a very weird smell, similar to urine. The front desk agent in the morning was MUCH nicer and he was actually professional. The valet attendant that retrieved our car was awesome... she was very friendly and quick. Overall, the hotel provided what we needed... a place to sleep and located very close to the venue we were attending (CFG Bank Arena).