The lobby and bar area are impressive. The problem, however, was with my room. I had absolutely no hot water. I was on the 12th floor, so I knew from prior stays at hotels on higher floors that it could take some time and so I ran the hot faucet in the tub as well as the sink. Neither one ever got above luke warm, or better described as not cold. Beyond that, the thermostat did not appear to work. The room was set at 72, which is fine but is far too cold for me. I turned the temperature to about 75 and the vent continued to blow cold air. I turned it off and back on then tried again to no avail. I was going out with friends, who had their own issues with their room, and so I thought maybe it needed time. I turned the temperature setting to 80 something but when I returned after several hours, the room was still cold. I notified the front desk the following morning at checkout and the nice lady apologized and said that she would have someone go look into it. I spent $180ish for this one night. At this cost, these problems are unacceptable. I will never stay at a non Hilton brand hotel again, much less this location, which is sad because it takes a LOT for me to dislike a place but I am just so disappointed.