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This is my first time coming to this hotel I felt very welcomed staff were super nice and professional, clean. It made me feel comfortable the room was amazing bathroom amazing I did not want to leave what I loved was that my name was on the TV I definitely will be returning again soon.

Sea view room, except for the price, everything else is good.

Business with some leisure involved. Standard business hotel, nice lounge in lobby. Loved having the suite available to put all of our food 😌 never enough space with the mini fridges! Wish there were more amenities to partake in at the hotel but we enjoyed our stay. Near restaurants, parks, and churches.

I thoroughly enjoyed my 5 night stay at Hotel Indigo. The reception staff was very friendly and accommodating. The room was well appointed with nice furnishings and was clean. The bed was comfortable. The room had 2 large windows with a city view. Housekeeping came daily and provided excellent service. The public areas/lobby were nice and clean too. The lobby has a large area with abundant seating, a large fireplace and tv. My only suggestion would be to update the tv to a smart tv for access to Netflix and other apps.

The hotel is small, but the sanitation is very good, and the breakfast is also good. The parking lot is across the road. You can park your car at the entrance of the hotel to check in. I thought it was 5 yuan to park, but when I left, I realized that it was 5 yuan to leave at 6 am. , we left at 10 and paid $18 for parking, the room had a fridge, no microwave.

It was very lovely. The view of the water from our room was magnificent. The room was a great size and was very clean. The only thing I wish is that the parking garage was a little closer, but they do offer valet service. So all in all I had a great experience. O and also they let me check in early, which was a life saver.

Overall experience was below par. From carpets that were in dire need of cleaning with obvious neglect, to the fact that ice machines on multiple floors were inoperable and even though I reported the 9th floor ice machine every day for our entire stay, it never functioned. With conference attendance in the 250-450 range daily it seriously impeded our ability to make meeting changes as there was not a single day where all 4 elevators functioned at the same time. On one morning session, I had to wait for 25 minutes to get an elevator to the top floor meeting space. I finally found a back way through the service elevator to get there. Totally unacceptable. I do expect this level of neglect in a flagship property. It was obvious that staff shortage was an issue as well. Finally the pricing in the hotel restaurant was totally out of line with outside establishments. Charging $12 for a bowl of oatmeal or $21 for a pancake breakfast is obscene. Totally underwhelmed by the experience.

The hotel is located in the Inner Harbor, thus practically in Downtown with walking close to many attractions and restaurants. Furthermore, a perfect starting point for a game of Orioles or Ravens, walking not 10 minutes away. The hotel has a parking garage connected, quite expensive, but unfortunately almost alternatively. At check-in there was an electricity failure, even here one reacted extremely helpful after it said it would probably take 2 hours I was already left in the room with a Master Key, a very nice gesture. Otherwise everything is standard, I was as a rare Days Inn guest, but very positively surprised by this location. If you're in Baltimore again.

I had read previous reviews about the hotel needing to be updated but thought it would be okay for a quick overnight stay since I was in town for a wedding. But after my experience I wouldn’t come back—not even for another quick stay. I want to say the staff was helpful and friendly, but the hotel itself leaves less to be desired. I discovered after leaving out the room for my event that my door did not immediately lock, which as a solo traveler is a major concern. The staff that came to help showed me that I had to maneuver the handle a certain way to get the door to fully shut. From what I gathered many other guest call and have to be shown the same technique. For a hotel at this level, guests shouldn’t need to do a special door handling technique to get their doors to properly close and lock. My room was clean but did have chipped furniture, a crack in the hall closet door, the chair in the room was stained, and stains were all over the walls but it may have been bad touch up paint jobs—I’m not sure. My last issue was with the valet service. I came back from the wedding festivities quite late and planned to use the service so that I didn’t have to self park and walk back to the hotel alone but no one was there. I asked the front desk staff if the service was available and she confirmed it was but no one knew where he went and he had been missing for quite some time. Luckily there was street parking available right across from the entrance and I parked there instead. Even though the staff I encountered were great, I wouldn’t visit again since I had so many solo safety concerns and the room wasn’t nice enough to help make up for it either. Please update the rooms to match the lovely architecture!

This is my second time staying at the Springhill Suites in the last 4 months. It has quickly become my go-to hotel when I am in time visiting family. The rooms are clean, fresh, and the entire staff is courteous, friendly, and attentive. Kudos to Alison the GM for running such a smooth operation !