Twin Elm Guest Ranch

We went there on a Sunday. Either we were out of season (mid May 2022), or we were unlucky! There was no one there. We had 2 adjoining rooms with only 1 bathroom: for a hotel where there was no one, they could have given us 2 rooms with 2 bathrooms! No dinner, they don't work on Sunday. No horses, it was supposedly too hot, no campfire, too dangerous with the drought, no hayride, no entertainment....nothing! The rooms are quite average. Very very disappointed. We spent the afternoon at the swimming pool, not very typical of Texas. No interest for us. So the rooms are expensive for what they are.

I share with you a little my terrible experience. When my son turned 15, he wanted his party at the ranch. We had a contract since August. As it was the entire ranch, they gave some discounts for renting everything. I was there in time to make payments and they were received very well. The owner named Vicky, but I didn't notice that she didn't put notes and the secretary named Brenda did, I didn't think badly of each payment she made since when the entire account was settled, everything that the contract said was clearly paid, the day arrived and Not to mention the rooms that were dirty or the animals that were found in the bathrooms. At the time, I didn't take that much importance because we were practically in a ranch. They had to remove the tables that I didn't occupy but no one did. He was also going to lend me 4 bales. for decoration but they weren't there either since that day no one from the ranch was there to see what was missing but anyway my guests arrived, they were minimal things that I could fix. My child enjoyed his party and that makes me happy..... the problems came the next day, the ranch was rented all Saturday and part of Sunday but at 9 in the morning they knocked on the door saying that they needed us in the office, Mrs. Roxanne, an employee who speaks Spanish and who translated things for us, the owner was upset because the music because they didn't let her sleep all night, because she had brought pool games, life preservers, balls, goggles, etc... which were in a box so that my guests could use them but everything was left in the watered pool, there was There was garbage on the tables, but even so, IT WAS NOT EVEN TIME TO DELIVER THE RANCH. The check out was at 11:00 am and at 9, talking to us because the owner said that we had destroyed her ranch, before going to the office we picked up the garbage. and we arranged the tables in their places and picked up the games from the pool, they closed it for 4 hours, they canceled our contract, they charged us for things we didn't even use, but they put it in the contract because the OWNER wanted it that way, they charged us for a flowerpot that They went bankrupt, which we paid WITHOUT PROBLEM (which by the way was stuck when she got up), but from there the owner insulted my family without even knowing what happened. It's a shame because we never disrespected her like we did. She does it because we are Mexican, they charged me $386 for 5 tables that I had yet to pay but she rented without me knowing until that day, since I did not have a receipt for the 10 that I had already paid but they were in the contract, SHE DID NOT WANT TO VALUE it since it was already in the contract and she received the money, the worst thing was that she came out to yell at us and tell us things until most of my guests had already paid on the second day, that if she had done it before we wouldn't even make them pay, she is a despotic person. owner, who because she is the owner believes that she has the right to insult and yell at half the world, at the time I did not say anything because I had people from outside who I do not think were going to RETURN THE MONEY that they had already paid