Guest User
June 1, 2024
I will never come back here, and you should try your best to stay anywhere else. This hotel changed our reservation with no notice. We are two grown adults and specifically chose the 2 queen bed room because we needed two separate queen beds. Checked in, walked to our room, and we were moved to a King room without any notice or explanation. I cannot sleep with movement on a mattress due to some PTSD, which why I chose TWO BEDS. What if we were not family? I keep thinking how uncomfortable this would be if we were colleagues on a trip and had to share a bed, or if I had been traveling with my dad (I’m almost 30, sharing a bed with your parents is kind of weird). When I went to clarify our room, the employee said “I don’t know why it was switched, I can’t really do anything but I can bring a cot.” No, I paid and reserved two beds. This hotel isn’t worth $200+ a night. Not at all. Sheets are scratchy and the “pillows” on the bed are the size of throw pillows you’d place on a chair. You can hear every door shutting and our neighbors toilets being flushed. I’m so, so disappointed because this was supposed to be “nicer” than our previous accommodations which we paid almost $50 LESS for. Will update as management contacts me. I feel like because we booked through a third party, we were given the shortest end of the stick.