Best Western Properties in Bang Lamung

Overall, excellent experience for 5 nights. Staff are friendly and ready to help. House keeping, though, can be sometimes too lazy to change the bed cover and blanket and pillow cover. So, it is important to stay in room to watch them so that they would do the job properly

I had planned to enjoy a really nice hotel, with a beautiful rooftop pool, a comfortable king-size bed... but an unexpected incident ruined the whole trip and put me in a terrible mood! To start, I was quite satisfied with the room upon check-in. Aside from the location being a bit off the main road, making transportation slightly inconvenient, the hardware was basically satisfactory. The room shared a common wall with the next room, with another wooden door right by the headboard. Late at night, the Western guests in the adjoining room were extremely noisy, clearly drunk, and it continued until almost 5 AM. Before breakfast in the morning, I reported it to the front desk and requested that if the foreigners next door were extending their stay, one of our two rooms would need to be changed. The front desk called an ununiformed female supervisor to discuss it. Her attitude was excellent, and she asked me to tell her my decision after breakfast. After I finished my meal, the female supervisor was no longer at the front desk. There was only a burly male staff member in uniform who asked what I needed. Not wanting to re-explain everything, I asked if the female supervisor was available. The male employee asked why I was looking for her, and when I told him it was about changing rooms, his expression immediately soured. He didn't go find the female supervisor. Instead, he directly offered to move me to the fifth floor, saying I'd have to wait for it to be cleaned. I expressed that I hoped the neighbors would be moved so I wouldn't have to, but he flatly replied that it's impossible to move guests; I could only request to move myself. He said there was only one room left, and I had to decide immediately, or it would be gone. I then requested to extend the check-out time from the usual 12 PM to 2 PM on the third day, but he said that wasn't possible either, at most 1 PM. I want to emphasize again: 1. The hardware/facilities/location/cleanliness... everything was fine. 2. Guests being noisy is also a problem for the hotel, not caused by them... so I don't blame the hotel; I just want to discuss it properly. 3. The female supervisor had a great attitude, which made me feel like there was genuine intent to resolve the issue immediately! It was just the male staff member who ended up handling it; his face was incredibly sour, his refusal was very decisive and cold, and he stared at me, waiting for my answer... It made me feel like I was being picky, making trouble for the hotel by asking to change rooms, and making an unreasonable request to extend check-out by 2 hours... In the end, because I was woken up early and hadn't gotten enough sleep, I just gave up, immediately moved rooms, and went to catch up on sleep. The service attitude went from the supervisor being +1 point to him being -2 points.