Lemon Tree Hotel Whitefield, Bengaluru

I recently booked a one-day stay at a hotel with friends to celebrate my friend’s birthday. In advance, I had requested simple decorations for the room, which the hotel staff confirmed. However, upon arrival, it was clear that something had gone wrong. The staff seemed clueless about the arrangement, and our room was devoid of any decorations. When I approached the front desk to inquire about the situation, they initially stalled and then asked me to wait in the lobby while they hastily prepared the room. Frustrated, I declined their offer and decided to call Manish, the person I had previously spoken to about the decorations. To his credit, Manish acknowledged the mistake and offered compensation. Unfortunately, our evening plans were already in motion, so we declined the offer. To make matters worse, despite booking a room for three people, there was no extra mattress provided. We were assured that it would be placed in the room later that night, but it never materialized. Disheartened by the lack of hospitality, I chose not to call the front desk again and checked out the next morning. Overall, my stay left me feeling unwelcome and disappointed. The hotel staff needs better training in basic guest services to ensure a more pleasant experience for future guests.

Nice property with polite staff. Seamless check in and check out. Neat n clean room for pleasant stay, enjoyed a lot

Stay was good and comfortable. Hotel is neat and maintains hygiene. Staff is coperative. Location is near to my office.

Very nice hotel for stay. Pocket friendly hotel. Very close to capgemini office food is good to staff rid also very nice

Great hospitality, excellent staff, polite, humble and available all the time, great food. Pool is near and clean. My kids enjoyed alot.

Rooms are good too much delayed services in restaurant hygiene and food is good amenities and ambience are average

The hotel was very intrusive they made me sit at the reception untill my guest arrived. They could have checked me in and give me the key card

It was an excellent peaceful stay. Lemon tree is super recommended all the it parks are nearby and easy to access. Food quality is really below average that needs to be improved.

Stay was good but did not get the expected booking room. I dont have pictures