Sonder Los Arcos

The hotel was easy to find. It's more like an air B&B than a hotel. No conceirge desk. No one to greet you. They were very responsive via text if you needed them. The location was great. We had a balcony that overlooked an alleyway. The room was very clean and beautiful. The only issue...super noisy!!!! There's a square just at the end of the alleyway and you could hear everything going on. They provide earplugs but they really didn't help. The street noise was unbearable at times. There must be a nightclub nearby and all you could feel was the bass of the music. It was very difficult to sleep.

There was a flood on our first night. We were woken up during the night with flooding and everyone had to leave. We then sat in a lobby of a sister hotel for 2 hours in the middle of the night. They finally got us a room at a hotel very far away. This was an issue because we booked a hotel in the area all of our things were in. They felt they upgraded us so that we should just be happy. But we didn't book their sister hotel for a reason. We had to spend so much more time and money walking back and forth from the new hotel to our plans. In addition, our clothes and shoes were wrecked by the flood. I realize the hotel didn't do this on purpose, but it's part of running a business: I paid a premium to stay where I booked, I could have paid less to be in a different area. We also were completely exhausted after no sleep that night. Nothing was offered OH and we had to pay for our own taxi to the new hotel. We had to ASK for compensation. What did they give us! The night we were not in the room due to floods. That's it. I asked for compensation due to the room being in a bad location and our clothes/shoes being wrecked. They told me "sorry we gave you one night free". Ahem we didn't have a room so you better have given us that night free!

The room was nice, recently renovated, and well-kempt. However, the layout was tight and could have been designed better. The shower has no real rim so the water leaks out onto the bathroom floor. We had to use towels to mop up water after each shower. There was no place for us to hang towels. The counter in the bathroom was small and there was no shelf above it so we had limited space to put our toiletries. The bed was extremely loud. Every move we made made the boards under the mattress creak. There were no luggage racks. There were way too many light switches controlling the lights which made it difficult to turn on/off the lights we wanted.

Our room was beautiful and well taken care of during our stay. Customer service was 10/10! Location is great for walking and restaurants. Main complaint is the street noise. You could hear everything going on outside at all hours including loud yelling, club music, and any other movement or construction. Even with earplugs, the sound of the bass from the club kept me up until 7am, then as soon as it stopped, the sound of the street cleaners and workers was next. If you are a heavy sleeper, this place is fantastic, but if not, I would look into a quieter area. If this hotel could look into sound proofing the windows, it would be perfect!

If you’re looking for that authentic *medieval* Gothic quarter experience, this is the place for you! When we arrived, we were greeted by a strong stench of *raw sewage.* No staff available to resolve the issue. Fun for the whole family!

Our room was very clean and the beds were nice and comfortable. Hotel staff was extremely friendly, accommodating and super efficient. We truly enjoyed our stay!! Thank you so much! - It was difficult to shower without wetting half the floor. Perhaps extending the glass wall or enclosing the whole shower door/area.

What a wonderful location! Plaça Reial is tremendous! The food and atmosphere were just wonderful. And, yet, it was so quiet on our patio! It was so nice to enjoy the morning/evening there. The walls are a little thin as we heard hall noise. The bed is quite firm because it is a platform bed - no boxspring. But, we slept well. Be careful with the shower. The glass wall is not long enough, and the shower flooded the floor every time. The bathroom was huge! The room also had a safe and a refrigerator. Housekeeping was great. The hotel is spotless. And they communicated very well through the app. We are thrilled we chose Sonder Los Arcos for our stay in Barcelona. Gracias!

We stayed three days in this Sonder, which is by Placa Reial. It is the worst experience with respect to noisy neighborhood, the room is not at all sound proof and we had no sleep all three nights we stayed here. If you are staying here to party all night, this is the perfect spot. Otherwise, you will hear very loud party noise until 4 AM or so. Room had no hot water for one of the days. Overall, we were very disappointed. Location is closest to everything and is on La Ramblas street which is convenient to get to tourist spots.