The Level at Meliá Barcelona Sky

Where do I begin? Well firstly, definitely not 5 star, by any stretch of the imagination! ROOM: From the inappropriate nature of the conversation at check-in, (long conversations about ‘fitting in’ to guests having flown in from abroad was truly odd) to opening the room door directly onto the bathroom (there is literally no door to the bathroom, or on the wardrobe right next to it!) The toilet at the end of the shower had a see through glass door, with a less than a third of the single pane of sliding glass being etched, so absolutely no privacy - sound or otherwise. Which makes for an interesting interaction for any room service, or any maintenance men visiting (which we needed as the shower didn’t work). FOOD: not a place to eat in the evening! First night at the empty ground floor restaurant - was a surly waiter why so surly when he was far from busy was a mystery. The 24th floor restaurant provides a good selection at breakfast, but that’s as far as it goes. We booked for our final evening to catch the sunset and were the only ones there, again! Nevermind, we thought, at least we will be served in a timely manner! Err wrong. The cocktails selected from their menu were wrong (for future reference there is no Campari or orange in a white negroni - which becomes, well, pink). We each ordered a main meal with a gap of nearly half an hour between the first and second plate being delivered. They clearly realised the experience was sub-optimal, and agreed to comp the meal. We headed out by taxi and had a lovely meal at El Salon. The cherry on the cake was that the promise of the comped meal was reneged upon at check out by the less than delightful Abdul, who claimed he was the duty manager, but without either the demeanour or commitment to customer service one would expect from a 3 star hotel let alone 5! We had intended to leave our luggage there as we took a last look at the city centre, but as our trust had been broken, did not feel safe to entrust them with our belonging. So yes, we will remember Barcelona for many reasons, the art (the Mirò Foundation well worth the detour) the architecture (Park Güell was a last minute but worthwhile addition to our itinerary), the amazing food and welcoming service at Bestia and El Salon, however this hotel, well that’s another story!

I had an incredible stay at The Level at Sky Melia Barcelona! The hotel itself is beautifully maintained, but what truly makes this place special is the staff. A huge thank you to Antonino and Federico, who went above and beyond to make my stay comfortable and memorable. Their professionalism, attention to detail, and personal touch like remembering my name made all the difference. Every interaction was warm and welcoming. If you’re looking for a hotel with outstanding service, this is the place to be!

Stayed here as a family over New Year’s Eve and would highly recommend. Great set up with the family rooms and the Level lounge had incredible views over the city. Breakfast was fantastic, again with great views. A few minutes walk to a tram stop, metro station and bus stop so very accessible to all areas of the city. Make sure to take a walk down Rambla del Poblenou for lots of local bars and restaurants. Short walk to the Westfield Glories shopping centre for shopping and dining Mimi @ Find Your Resort

We stayed for a few nights as a family with older teens and had a level room with access to the lounge. This was great for cold drinks (incl. wine and beer) all day and a good range of snacks/tapas/cakes etc - slightly annoying being on the 25th floor when you're spending the day by the pool on the 6th as we did end up spending more than we needed to at the pool bar. The breakfast snacks in the lounge were really limited so I would recommend paying for the main hotel breakfast or going out. The staff in the lounge were lovely and honoured us with a slightly late check out which was great... the lounge was also never really crowded (like some I have been to in the past). The weather was really warm so we didn't do much sightseeing in the city but it was a short taxi ride into the centre if needed (15 mins). Uber doesn't work well but we used the Freenow app which was great. The beach is a lovely 15 min walk down Ramblas PobleNou pedestrianised street with shops/bars and restaurants. the beach was buzzing with people playing volleyball etc and a couple of good restaurants. We spent a fair amount of time by the pool which was relaxing, and cold drinking water was available form the machine in the gym close by. Cocktails were lovely as were the food options at the pool bar. The only off putting thing was couples all over each other in the pool, but that's not an issue with the hotel! All in all a great stay in a good location and I would stay there again.

Staff was very kind and helpful one of best staff I had have in any hotel, breakfast was good but facility overall is poor in term of room size, room design and the quality of materials in room. Rooms are small and not well designed . Bed was shaking I felt it would fall down.

Amazing staff, they helped with anything we needed, great place to stay