I stayed here for several nights while traveling solo.
The location is good. It is located on the main street called Diagonal, so it is easy to find, and the area is safe, so I feel safe. The subway station is a little far away on foot, but the bus stop is nearby, so I had no problem going to the main tourist attractions.
Regarding the service, the male staff member who helped me check in at the front desk was extremely wonderful. He was friendly with a smile, and explained things very carefully in English. He realized that English is not my first language, so he spoke slowly and clearly, and I was very happy with his consideration. Thank you very much.
I arrived in the morning, but I was grateful that I could check in normally.
The facilities and service in the hotel room were not commensurate with the price. I thought, is this what a 4-star hotel is like?
Good points:
- The hair dryer had a large airflow and was satisfactory.
- The water pressure and amount of hot water in the shower were satisfactory.
- The window in the room was large, and the room was bright, which made me feel good.
- For some reason, they left disposable slippers in the room from the second day. (Did they forget on the first day?)
Dissatisfaction:
- The walls are so thin that you can hear the TV in the next room.
- The floor in the shower booth is slippery when wet, and I almost got hurt. It's dangerous, so they should take measures such as laying down a non-slip mat.
- It may be unavoidable due to the structure of the building, but I was bothered by the sewage smell coming up from the toilet. The toilet door has a gap, so closing it is useless. The toilet was right next to the sink, so the smell made me feel nauseous every morning while getting ready.
- Towels are not replenished properly. The bath mat I used on the first day was collected during cleaning, but it was not replenished. It was there the next day. Towels were also sometimes complete and sometimes not, depending on the day.
- There were two bottles of mineral water in the mini fridge, but for some reason one of them was only half full. It was disgusting, as if someone had left it half-empty.
- There was a day when the teacups and teaspoons were clearly set out dirty. I used it every day and noticed it on the last day, but I naturally assumed that the dishes there had already been washed so I didn't think about it until then, and I don't know if the dishes were clean up until that point.
- There were tea bags and instant coffee provided, but they were sometimes replenished when I drank them and sometimes not. It was just a matter of what day it was.
Overall, the location and the service at the front desk were great, but I felt that the quality of the room cleaning wasn't commensurate with the price.
I'm not saying that paying money makes a difference, but I do leave a tip every day and I'm quite disappointed with the service.
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