Ibis Barcelona Centro (Sagrada Familia)

家庭房很合適 就在聖家堂門口

The hotel is in a great location, the room is small but clean, you can walk to the Barcelona 3-piece set, Boqueria Market, etc. If you are mainly interested in tourist attractions, this hotel is a good choice👍

The location is really good. But the staff service is not good. The room type I booked is different from the one given by the front desk. They still pretend to be stupid with me.

Although you cannot see Sagrada Familia from the hotel, it is recommended because it is right next to it.

The breakfast is very worthwhile and the time is right (open until 11 o'clock). When the time is almost up, new food is provided to fill the gap. The front desk really provided service and provided hot water. The attitude is also very good and you can store your luggage. A five-minute walk away is the Sagrada Familia. There is the subway below the Sagrada Familia and there are a lot of restaurants nearby. Super convenient hotel.

Choosing this hotel was the most disgusting experience of this trip. My friends and I took our children to travel to Barcelona. Considering that this hotel is relatively close to tourist attractions, we booked two rooms here on Ctrip. Both of them are triple rooms that can accommodate two adults and one child. Since our flight arrived in Barcelona early in the morning, we made a special note when booking the hotel to request that we check in at around 2 a.m. in advance. After the hotel confirmed the order, we all contacted the hotel front desk by phone, and called again to confirm whether it was OK to check in at 2 a.m., and the answers we received were no problem. When we arrived at the hotel at around two o'clock in the morning, the front desk on duty said that no one had told her about this, and told us that the triple room we booked had no available rooms, only double rooms, and asked us to get two rooms for each family at that time. Separate rooms were also required, and a total of four rooms were required for us to stay in. They said they would change our room after a triple room was available. Then we definitely disagreed, and we said we could wait quietly in the lobby for the room to be ready. The front desk told us that if we didn't book four rooms, we would have to leave the hotel immediately. We contacted Ctrip customer service to handle it, but Ctrip couldn't handle it either. Ctrip customer service was very attentive in helping us contact other nearby hotels, and finally found a suitable hotel 1.8 kilometers away. At three or four o'clock in the morning, we walked with our young children on the street for half an hour and checked into a hotel by ourselves. Nice hotel. We asked Ctrip to communicate with ibis and ask the hotel to apologize and cancel the room we reserved. Ctrip seemed to have nothing to do with the other party. After the communication, they neither apologized nor canceled the subscription. Ctrip's final solution was to ask us to continue checking in at ibis at noon that day, and Ctrip would give us a little compensation. This result is really regrettable. The photo shows the situation after check-in. The hand sanitizer was exhausted but was not replenished. When we returned to the room at 11pm, we found that there was no cleaning at all. In so many years of staying in a hotel, this is the first time I have encountered such poor service. For reference by other friends traveling to Barcelona. There are many three- and four-star hotels to choose from based on the price of this hotel. Don't choose this one.

The hotel has a fixed number of occupancy, and the platform policy has been flawed before. Just this week, several problems occurred, and I also encountered them. As a result, when I checked in, my family could not stay in the same room. It's quite bad, and the follow-up has not yet been solved.

The room is comfortable, the location is great, quiet and convenient. It's only a few minutes walk to the Sagrada Familia. Perfect! The front desk staff are just like sunshine, their bright smiles make you feel right at home. Breakfast is so delicious and rich in variety.

The location is convenient, the front desk service attitude is good, and other aspects such as cleaning the room are generally acceptable.