Sunotel Aston Reviews

Response from Property: Dear Mr. Stewart, Once again, we appreciate your stay at our hotel. As informed during your stay, cleanliness is one of the fundamental aspects in our standards, as we consider it essential for our guests' comfort. This is reflected in the positive comments we receive both onsite and online. We regret that your room was not in optimal condition upon arrival, and we promptly communicated this to you, offering a room upgrade to a higher category. We also regret that the complimentary wine offered did not meet your price expectations; it was intended as a gesture of goodwill. Regarding your comment about the fire hoses, please be informed that they are newly installed and currently under construction to comply with the latest fire safety regulations, which is a top priority for us. Our technical team has reviewed the wifi network, and it is functioning correctly. We have not received any complaints during your stay, and we have two fiber lines to ensure wifi coverage for our guests. Demanding a refund in exchange for not posting negative reviews online is unprofessional, especially coming from someone representing themselves as a hotel manager. Leaving without settling the outstanding bill is also not an elegant approach, as you have done. Once again, we thank you for your stay. Best regards, Albert Lopez Hotel Manager

Response from Property: Thank you for your review! We're glad to hear that you had a great experience at our hotel and that you found our location convenient, especially with the nearby metro station. We appreciate your feedback regarding the room decor and are pleased that everything was clean and in working order during your stay. It's great to know that you enjoyed the pool area, despite the water being a bit cold in April. We'll keep your recommendation in mind, and we look forward to welcoming you back on your next visit! Best Regards, Albert Lopez Hotel Manager