Sercotel Hotel Rosellon

Sercotel Hotel Rosellon Reviews

Sercotel Hotel Rosellon

C/ del Rosselló, 390, Barcelona, SpainView Hotel Details
Sercotel Hotel Rosellon
Sercotel Hotel RosellonSercotel Hotel RosellonSercotel Hotel Rosellon
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Sercotel Hotel Rosellon Guest Reviews

4/5
Very Good
64 review
Verified reviews
Location4.3
Amenities3.9
Service3.8
Cleanliness4.2
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All Reviews(64)
Positive reviews(59)
Reviews with photos/video(30)
Awesome stay(19)
Convenient location(13)
Loved the view(9)
Clean and tidy(7)
Small room size(6)
Easy to get around(6)
Friendly front desk staff(5)
Negative reviews(5)
Guest User
Classic Twin Room With Views
Stayed in Apr 2024
Couples
6 review
3.0/5
Posted on Apr 9, 2024
Honestly the room and the view is nice. But I had an unpleasant experience, when I book online I didn’t notice i book it under one person, when I check in with my boyfriend and the reception told us so we paid city tax for 2 person, we paid in cash and didn’t ask for invoice. On the day we check out, the other stuff insist we only pay city tax for 1 person and charge us again. I don’t know for what reason they didn’t update the system, it’s not professional and we been charged one more time. I recommend ask for invoice in everything u have paid.
Response from Property: Dear guest,Thank you for your comments!We appreciate your positive words about both our staff and service. We will pass your compliments to the entire team as this is a motivation to keep providing an exception customer service.We hope to welcome you back soon,Regards,Gonzalo VarelaFront desk manager.
Guest User
Classic Double Room
Stayed in Apr 2024
Friends
4 review
3.0/5
Posted on Apr 15, 2024
Lack or manpower slow service.
Response from Property: Dear guest,We would like to thank you for the time you took to share your positive opinion about your experience with us. The entire staff is looking forward to welcome you back again in the near future! Best regards, Gonzalo VarelaFront desk manager
Guest User
Deluxe Double Bed Room
Stayed in Oct 2023
Couples
4 review
5.0/5
Outstanding
Posted on Oct 26, 2023
Can see la sagrada familia from the room window. Also the terrace is open to hotel guests without the need for reservations. Clean room and amazing location!
Response from Property: Dear customer,Wow! What a wonderful review and what a perfect mark! We love to read that you've spent a great time with us and that you found everything perfect.We hope to welcome you back very soon!Best regards,Jessica LasserManager
Anonymous User
Deluxe Double Bed Room
Stayed in Sep 2023
Solo travelers
10 review
4.7/5
Amazing
Posted on Sep 28, 2023
Excellent location, near Metro by 5 mins, can view ‘Sagrada Familia’ in the room or at the roof. The room quite small, and the double bed is too soft.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jessica LasserManager
Anonymous User
Classic Room
Stayed in Jun 2023
Friends
21 review
4.5/5
Great
Posted on Jun 25, 2023
Really good location. Easy to get around the city. We got a room with the view of Sagrada Familia. Room is okay size. A bit tight with big luggages. The roof top bar is amazing to chill out in the evening.
Guest User
Superior Room with View of Sagrada Familia
Stayed in Apr 2023
Couples
2 review
5.0/5
Outstanding
Posted on Apr 21, 2023
I have proposed to my girlfriend at the rooftop area of the hotel. The staff there are very helpful and the service is excellent. I will definitely revisit the hotel when I go to Barcelona again!
Anonymous User
Standard Room 1 Double bed
Stayed in Nov 2022
Friends
21 review
5.0/5
Outstanding
Posted on Dec 14, 2022
Very very beautiful view for the hotel room. Definitely will go again next time. The staff are very helpful. I get to borrow the adapter from them as well. Near to metro station.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jessica LasserManager
Lee Mui
Deluxe Double Bed Room
Stayed in Oct 2023
Couples
2 review
4.2/5
Very Good
Posted on Oct 28, 2023
Very accessible location!
Response from Property: Dear Lee,first at all, thank you very much for the time you've spent posting this positive review about your experience at Sercotel Rosellón.We hope to welcome you back very soon!Best regards,Jessica LasserManager
SOURAKA
Stayed in Mar 2022
Solo travelers
8 review
5.0/5
Outstanding
Posted on May 28, 2022
One of the most suitable place for tourist to stay. Nice staff, clean room and easy to move around Barcelona from sagrada familia metro station just behind de hotel 2min walk
6/7
Response from Property: Dear Souraka,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jessica LasserManager
Aichichichidenuonuo
Classic Twin Room
Stayed in Feb 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Mar 3, 2024
It's good. The location is big enough and the room is very clean and tidy. I arrived quite late, so I didn’t take any photos of the Sagrada Familia at sunset. But still I also went up to the terrace to take pictures in the morning. I will choose to stay longer next time if I have the chance.
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Chaojiniba
Classic Twin Room
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 9, 2024
The terrace is really great and a great place to check out the Sagrada Familia. The room is clean and the service staff has a good attitude. There is no need to make a reservation or spend money to go to the terrace after checking in.
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Response from Property: Dear Chaojiniba,thank you so much for your dedicated time, sharing this wonderful review about your experience with us! We hope to welcome you back very soon!Best regards,Jessica LasserManager
Guest User
Classic Twin Room With Views
Stayed in Nov 2023
Couples
3 review
2.2/5
Posted on Nov 27, 2023
The facilities are really poor. It costs 2k a night to stay in early November. It’s not worth it. I live on a terrace.
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Response from Property: Dear customer,thank you so much for your feedback. Let me inform you that in November Barcelona gets very busy, because there are a lot of conventions. That's why prices increase. We are planning a refurbishment this year.We hope to welcome you back very soon.Best regards,Jessica LasserManager
Missinglu
Standard Room 1 Double bed
Stayed in Oct 2023
Couples
6 review
3.7/5
Posted on Jan 2, 2024
I saw the terrace in Xiaohongshu and wanted to book this hotel. When I asked at the front desk, I was told that the terrace tables were fully booked within seven days, but guests could have a quota to enjoy this privilege. So I booked this hotel for two nights. The space is a bit small, but you can really enjoy the beauty of the church directly from the window. The hygiene is a bit dirty. The hot drying wall hanging is full of dust. I didn’t pay attention and my clothes were stained. . The decoration inside the room is a bit old and mottled. The advantage is that it is relatively close to the Sagrada Familia. The front desk service attitude is very good, but the efficiency is a bit too Spanish.
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Response from Property: Dear Missinglu,thank you so much for the time you've spent writing this review about your experience. Your feedback help us to improve. We hope to see you again very soon.Best regards,Jessica LasserManagerSercotel Rosellón
Guest User
Classic Twin Room
Stayed in Apr 2024
Couples
3 review
4.5/5
Great
Posted on Apr 15, 2024
I was looking forward to using the bar on the terrace, but it was booked for private use that day and I couldn't use it.
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Response from Property: Dear guest,Thank you for reviewing your stay at our hotel. We are glad overall, you had an enjoyable experience with us. We hope to host you again in the near futureBest Regards, Gonzalo VarelaFront desk manager
yutephanie
Classic Twin Room With Views
Stayed in Sep 2023
Couples
5 review
5.0/5
Outstanding
Posted on Dec 14, 2023
The location is good, close to the Sagrada Familia and the subway station. The room is small, but mainly because you can see the Sagrada Familia from the window of the room, it's worth it and it's beautiful! The service staff at the front desk are very nice and love to chat, making you feel at home! A bug when trying to take photos on the rooftop: Early morning is the most beautiful, but the rooftop does not open until after 10 o'clock, but when the sun rises, it will be backlit. The evening was beautiful but we missed it on our itinerary. Overall, coming to Barcelona is a wonderful experience!
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Response from Property: Dear Yutephanie,what a wonderful review! Thank you so much for it! We are glad that you enjoyed your stay and hope to see you again very soon.Yours sincerely,Jessica LasserManager