We had booked a room with four single beds through Booking for a work trip. When we arrived, the person at the reception told us that the room only had 2 single beds and a sofa bed. For more than an hour we were trying to find a solution with Booking and the person at the reception. After more than an hour (from 11:30 p.m. to 12:30 a.m.) we went up to the room to see what it was like and it turned out that it had a double bed and two single beds. Despite it not being what we had booked, we decided to stay, but the service was terrible, since the person at the reception had no idea what the apartment was like, he was bothering us for more than an hour without being decisive. In my company we travel a lot to Barcelona and the office is next to these apartments, but from now on I am going to notify everyone of the bad experience so that no one stays here again.
Original TextTranslation provided by Google