Guest User
June 25, 2024
5-star hotel with very good rooms and average to below average everything else. Even before reaching the front desk, you are greeted with too much enthusiasm by dubious employees who, sometimes, are difficult to tell from passers by as they do not have a clear uniform (this happens across the hotel, especially in the restaurant, where some waiters are directly wearing their own worn and sometimes very dirty outfits. The main hall is dark and awkward and finally front desk staff is, once more too friendly in how they address you. What's even worse, they're not efficient at all and lead to misunderstandings which they then solve poorly. Absolutely unacceptable level of service for the hefty price, I could not believe the poor attire and performance of the staff during breakfast.