Murmuri Residence Mercader

Was ‘downgraded’ to the other building instead of Mercader. Would have been good if we had been informed before we arrived so that we can arrange for drop off separately instead of lugging our luggages across 2 streets. Unit was a little dusty and some areas need fixing.

FALSE ADVERTISEMENT, PROMISES ONE THING AND DELIVERS SOMETHING ELSE

I gave an overall rating of 4 because, all things considered, I am pleased with our stay. However, things did not begin well when, after reserving, I was told I would be staying at the ‘Concepcío’ property instead, though I believe no related info was presented during the reservation process. I consider this a ‘bait and switch’ approach, and I am sad to say that neither ******* nor Murmuri would take ownership of this apparent deception. In fact, one of the two ‘live’ Murmuri employees with whom I spoke said, as I understand it, that there are only 2 rental apartments at Murmuri, the building advertised in the listing. But on-site, the biggest downside to the property is that, except for limited daytime hours, the ‘reception’ function is performed entirely remote; the human beings responsible are available only by phone (intermittent pickup; automated greeting in Spanish apparently) or by internal phone within the lobby. My wife and I arrived at 10PM on a dark street, unable at first to reach reception by phone, and with no entry code having been provided. When we did connect, audio quality was inadequate to get things taken care of without great frustration and fear that we would be left on the street. The apartment is okay, but the hassles are daunting.