Factory Suites Barcelona

We were disappointed. The room we got was not AT ALL like the photos on ******* or the Factory website. We got a dark box that measured 2m by 4m, sparsely furnished, with a black wall and a false window- leading not outside, but to a shaft within the building leading down to a noisy bar. The earplugs did little to muffle the sounds that continued until 1-2am, 2 of our 3 nights. We paid over $700 for 3 nights. Maybe this is inexpensive for Eixample Barcelona, but we felt swindled by the “false” online marketing. Does Christina the owner even exist? We only met the cleaning person, briefly, otherwise there is zero personnel and our WhatsApp communications rarely got answered. Email and calls: nada. The fridges are not full size, breakfast rations are not homemade as they say in writing, and the milk had gone bad. The ecletic look of the common spaces is fine, but regardless of the room you get (sunny with real window? or dark cell…): this is a hostal with 4 private rooms, in an appartment building, with self-serve grocery store breakfast. I have travelled to over 20 countries, always on a budget and we regretted this splurge. $235 per night per room is too much for cramped and sleepless night. The common area was nice, but please put the real photos of the actual rooms so travelers know what to expect. This comment was echoed by a couple we crossed paths with - in another dark box-like room, so it wasn’t just us.

The property is in bad condition. The pictures on the website are very misleading. There are broken tiles all over the room you can’t walk barefoot it is dangerous. I cut my foot on one of the broken tiles. It is extremely over priced for what is offered. The breakfast provided had rotten tomatoes. If you are looking for a hostel at the price of a hotel then this is for you.

First of all, I didn't realize this was more like a hostel - so rooms with shared kitchen and lounge area. The name of the property is Factory Suites, so I thought it was like a regular hotel suite. There was no elevator, no front desk, no bellboy. The room was on the 3rd floor and we had big, heavy suitcases! I was very thankful I was not traveling alone because I have a bad back, an injured knee and my right foot was still healing from a recent surgery, so no way would I have been able to get my suitcase up by myself without great difficulty and pain. And then there was the bar next door with VERY LOUD music until the wee hours of the morning. So, barely slept in the 3 nights we were there. Furniture was old. No microwave. I tried to cancel the booking and was looking for a decent hotel to transfer to but per ******* staff that we spoke with, we wouldn't get a refund if we did. Spent a good amount of time on the phone with ******* and they did try to help (I think), but to no avail. If you want to stay in a hotel and in a real suite, then this is not it.