Ball Ball Yu
June 4, 2024
As soon as I entered the room, the glass shower door in the bathroom had extremely high potential. Dangerously, the entire glass door can shatter when moved. I immediately informed the front desk that I wanted to change rooms. When the service staff arrived, they took a few photos and told me they would send them to the manager. Now there are no maintenance staff and no spare rooms for me to replace. I immediately told him that it was impossible for me not to take a shower all night. Also, I booked a superior double room ~ I made inquiries with them. Why did the house keeping staff not find such a serious problem when cleaning the room? Don't report to them either? This room needs to be sealed up for repairs. I was really angry. I told the front desk staff that I was going out to eat and wanted them to solve this problem, and I also needed to give them a solution. (After all, I am also a hotel manager), and he later sent me a message saying that he could arrange an ordinary double room for me to rest for one night. When other customers check out tomorrow morning, they will arrange for me to return to the superior double room. I also did not ask for a refund of the difference between the two rooms on the first night. Tomorrow morning, I will go to the front desk again and ask if you must reserve a high-end businessman's room for me today. The employee at the front desk said that you are staying in a superior double room. They need me to mention again that the bathroom facilities in the Superior Double Room are cleaning products. The ordinary one doesn't have one, I booked it with a balcony, and I booked two single beds. They promised to change me to a superior double room. (It doesn’t feel good. I feel like I’m just waiting for the guests to see if I’ve fought for them. If so, I can get what I deserve. If not, I can just muddle along.)
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