I rarely write reviews. This time, the Spanish hotel was booked on Ctrip. Barcelona booked this apartment in 3 days. It was completely fancy location. Let’s talk about the pit:
1. The location is really good, very close to the Sagrada Familia
2, 3 rooms, only one toilet. If there are too many people, consider it carefully, and the water heater supports 2 people to take a bath, and then it will take a long time to burn
3. Arbitrary charges, key points. When booking, the total price is 486 euros, including tax, excluding the city tax of 2.48, and then 20 euros will be charged after 8 pm. Fully self-check-in, there is a charge for late arrivals, that's fine. The key is that when I looked at the credit card bill two days ago, I actually deducted 550.64 Euro. Now 3 days have passed, and neither Ctrip nor the hotel has a statement. Remind everyone who has booked to see the credit card bill, or else they don’t know if the money is deducted
4. The deposit is 222 Euros, all deducted. Reason 1 is that we did not dump the garbage in the kitchen. There are 3 trash bins in the whole kitchen to sort garbage. Before we leave, we clean up all the rooms. Then we put the garbage in bags in the kitchen. The big trash bins in the kitchen are full and there is no place to dump the trash downstairs. Where do you want us to dump? Moreover, we have all sorted out, which is quite unreasonable. Reason 2 is that a piece of paint is burned off the surface of the table by the pot. The deposit of 222 Euros for the two items is non-refundable. We offered to replace the table with a new one or provide the repair fee for repainting, but did not get a reply. The room rate is 162 euros a day, and it costs 222 euros to repair a small piece of paint? Hard to understand
As of the review time, there is no reply
