I was surprised to find such unprofessional staff whilst waiting to sit down for breakfast at the Duke of Edinburgh Hotel, namely Lorraine. The staff I found unhelpful, unprofessional & rude. They didn't seem to know what they were doing. This was on Tuesday & the Wednesday morning. After I complained at reception, one of the staff members didn't say much (Barry). I prompted for a response but nothing to begin with. This country is a service country & I travel the UK on business with my company, I will not be staying here for a while, try to avoid it.