Messepl. 12, Basel, Canton of Basel-Stadt, 4058, SwitzerlandView Hotel Details
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HYPERION Basel Guest Reviews
4.4/5
Very Good
46 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.2
Service4.5
Cleanliness4.5
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All reviews(46)
Positive reviews(45)
Reviews with photos/video(17)
Awesome stay(11)
Great location(10)
Great service(9)
Loved the view(7)
Convenient location(6)
Easy to get around(5)
Negative reviews(1)
ConnollyPatrick
Comfort Double Room
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Great view across city, extensive breakfast and very modern room with mini bar included.
Response from Property: Dear Mr. Connolly, We highly appreciate your comments very much and want to thank you for your review. We hope to get the chance to welcome you back again during your next stay in Basel, it will be a pleasure for us.Kind regards,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager
Guest User
Comfort Queen Room
Stayed in Jul 2024
Solo travelers
11 review
3.5/5
Posted on Jul 22, 2024
The originally designated room was still not ready at 5 pm. So I got another room. Nice yet small room with a nice view. Only negative point was the
hotel is located right next to a tram station and the Basel fair close to Basel Badischer Bahnhof. It s a high rise building with hotelrooms up to floor 14. There is an independant bar on the 30st floor in the same building with spectacular views. Hotel guests get a free Basel card with allows to use public transport for free and lots of half price things to do like museums, zoo etc.
Response from Property: Dear guest,Thank you very much for choosing our hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our service. We hope to welcome you back very soon. Greetings from Basel. Kind regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager
Anonymous User
Comfort Queen Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 24, 2024
Have stayed here several times and will continue to do so when in Basel
Response from Property: Dear guest, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Basel. King regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager
Guest User
Comfort Double Room
Stayed in Jun 2024
Family
8 review
4.2/5
Very Good
Posted on Sep 14, 2024
Very nice location. It was just next to the art Basel exhibition when we stayed.
Response from Property: Dear guest,It's great that our hotel was the right starting point for you and that you were satisfied with your stay. We'll be happy to be there for you again next time and hope to see you again soon.Best regards,Your team from the H-HotelsSergej Rosenberg - Online Reputation Manager
Prodd
Comfort Double Room
Stayed in Feb 2024
Couples
3 review
5.0/5
Outstanding
Posted on Feb 14, 2024
We liked much. If ı came here again, absolutely ı will choose here again. Receptionist Ismail was kind. Thanks for him
Response from Property: Dear guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from the Hyperion Hotel Basel.King regards,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager
Nothing but success
Comfort Queen Room
Stayed in Sep 2024
Couples
7 review
5.0/5
Outstanding
Posted on Sep 8, 2024
The view is Magnificent. Everything top notch
Response from Property: Dear guest, Thank you very much for taking the time to review your stay. We are so happy that you enjoyed your time with us and that our beautiful view over Basel and amenities met your expectations. We are looking forward to welcome you again soon! Greetings from Basel!King regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager
Audrey Milesi
Superior King Room
Stayed in Jan 2024
Couples
3 review
2.7/5
Posted on Jan 16, 2024
While the location is really nice, I was disappointed by the fact that a refurbishment is highly needed... The use of synthetic fragrances is a bit too much.
We had to ask for a change in rooms after we entered the initial room, so bad was the smell. We think that this may have been that the previous guests had smoked and they tried to hide it. Anyway, the receptionist could change and while the second room was not entirely without smell, it was much better. We spent 3 nights there as we always heard (from business travellers) that it was good.
The hotel had certainly better days and it all looks really a bit shabby (furniture etc.) and the whole room is not practical (you always have to beware not bumping your head into something), there is not even a proper wardrobe...) really bizarrely done. Staff is ok but very scattered /confusing. So, no, we won't be back.
Response from Property: Dear Mr. Milesi, Thank you for your stay at our hotel and your review! We apologize for the experience you had during your stay. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all our guests have a great stay. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Basel.Kind regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager
J_Bear
Comfort Queen Room
Stayed in May 2023
Business travelers
20 review
5.0/5
Outstanding
Posted on May 10, 2023
Very goood , Staff very friendly . Location very good as well .
Response from Property: Dear guest,We highly appreciate your comments very much and want to thank you for your review. We hope to get the chance to welcome you back again during your next stay in Basel, it will be a pleasure for us.Kind regards,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager
Jan Marvin
Comfort Queen Room
Stayed in Jun 2023
Couples
13 review
4.7/5
Amazing
Posted on Jun 16, 2023
Nice hotel, good view over Basel.
Response from Property: Dear Jan Marvin,Thank you very much for taking the time to review your stay. We are so happy that you enjoyed your time with us and that the nice view over Basel and amenities met your expectations. We are looking forward to welcome you soon again! Greetings from the Hyperion Hotel Basel!King regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager
Sanda Baroiu
Comfort Queen Room
Stayed in Nov 2023
Business travelers
4 review
4.5/5
Great
Posted on Dec 26, 2023
very good
Response from Property: Dear guest, Thank you for your kind review. Good to see that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon. Best regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager
Guest User
Superior King Room
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 8, 2024
This is a great hotel, my first choice every time I come to Basel! The location is very convenient. There is a transportation hub at the door. It is very convenient and fast to take a bus to each attraction. The service is also very good and the stay experience is very comfortable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from Basel. King regards,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager
JHONSON Z
Comfort Queen Room
Stayed in Jul 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Jul 17, 2024
Very good hotel, very convenient transportation, high overall quality, great value for money! Interestingly, the front desk is very friendly and the items in the mini bar are free
Original TextTranslated by Google
Response from Property: Dear Jhonson, Thank you very much for taking the time to review your stay. We are so happy that you enjoyed your time with us and that our service and amenities met your expectations. We are looking forward to welcome you soon again! Greetings from Basel. King regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager
Guest User
Comfort Queen Room
Stayed in Oct 2024
Booked for others
13 review
4.0/5
Very Good
Posted on Oct 28, 2024
Good location, relatively new facilities, good soundproofing, very friendly front desk staff, Basel City Card is provided, which allows free city bus rides and half-price tickets for many attractions
Original TextTranslated by Google
Response from Property: Dear guest,Thank you very much for taking the time to review your stay. We are so happy that you enjoyed your time with us and that our service offers and amenities met your expectations. We are looking forward to welcome you soon again! Greetings from Basel. King regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager
Guest User
Comfort Queen Room
Stayed in Mar 2024
Travel with friends
40 review
5.0/5
Outstanding
Posted on Mar 18, 2024
I was satisfied with my first stay, so I stayed again to catch my flight at Frankfurt Airport. I asked the hotel to replace the beer I don't like with mineral water, and the hotel did it immediately. I specially added breakfast this time, but it didn't seem to have much to eat. Maybe there is no delicious food in Switzerland.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Basel!King regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager
Guest User
Superior King Room
Stayed in Sep 2024
Business travelers
3 review
4.5/5
Great
Posted on Sep 18, 2024
The service is very good, the staff are very friendly, the transportation is convenient, and the station is right at the door. The room is a bit small, and you need to bring your own toothbrush, slippers, etc. You have to buy mineral water at the convenience store downstairs, which these hotels do not provide.
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members. Please let us know directly next time if something is not right - just talk to us! We are there for our guests 24 hours a day to fulfill or remedy any requests or deficiencies immediately. We have forwarded your comment to them and hope to welcome you back soon.Kind Regards,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager