Verified traveler
July 20, 2021
This was the most horrible hotel I have ever encountered. We originally booked it due to closeness to where we were going. Pictures looked like a good area. We requested non-smoking. When we got there to check-in, the area was terrible, nothing like pictured. Very shady area, people roaming around, it smelled terrible. Our key card dis not open, when finally entering the room it wretched in cigar smell. The reception said that everyone always smoke in the rooms, even if they say no smoking. The room next ro where we were going to stay had it's windows broken. There was literally trash everywhere, clothing, socks, underwear! The "cleaning" lady was cleaning some rooms while smoking. Called ******* and told them we could not stay there, my family did not feel safe. We could not get our money back. None of it. I am utterly disappointed in *******s service!!