Renaissance Baton Rouge Hotel

Check in / check out staff personnel was excellent! The room was well appointed (minus a microwave, but not a huge issue)…overall, fantastic!

Was given a receipt for $0 at the end of the stay, however I was charged $13.35 the following day.

Awesome!

My wife and daughter had a reservation for two nights for a dance competition that was nearby. We had made this reservation about 2 months ago. She got a notification on her mobile app that said her room was ready so she checked in, she was not going to sleep that night in the room but show up in the early morning. She showed up the next day in AM to get into her room because my daughter had a dance competition that she needed a room to get ready in. When she got to the front desk they said her reservation had been canceled because she didn't show up by a certain time. When she explained the situation and said she had a confirmation that her room was ready so she checked in online already the lady at the front desk immediately went to get her manager Henry. Henry informed her that she was not able to check in because they canceled her reservation as she didn't show up. My wife explained but she checked in online, and she was showing up now in the AM to get into the room. They said her room was given away. Henry did offer my daughter that she could get ready in the bathroom down the hall. Thanks but no thanks Henry. They eventually gave her a room, which wasn't the same room she reserved (a different style room, smaller, and one king bed instead of two queens). She had reserved a suite with two queen beds, and had a confirmation of the reservation from 2 months ago. She found out later that day she wasn't the only one from the dance competition that was having issues with the hotel, another mom had her room canceled. They found out that the owner of the hotel's daughter had a wedding that night mysteriously some rooms got canceled and given away. This is not typical of a Renaissance hotel, it's poor customer service, and if you have a confirmed room and you check in via mobile app and you get no further notifications you believe your room will be ready once you get there. Not at this hotel. Beware they will cancel and give away your room at will here.

I didnt have any issues. I read all the amenties on the website so i didn't do anything extra to incur any additional charges. The staff was nice and accommodating. The room was clean, but smaller than i expected. I don't know if I'll return because I've been to cheaper hotels in Baton Rouge and the space, cleaniness, and amenties were better.

Handicapped parking was extremely too far when our handicap is walking. I requested bottom floor and find there is no bottom floor! I would not recommend this if you have major operation at spine hospital. *******, you failed me when you wanted to charge me an additional $20 for motel if cancel while this motel was having a free cancellation to a certain point. Shame on you for not observing the opportunity as we work things out as I had to change rooms. The concierge was very kind since ******* messed up reservations and cause my room not to be ready until nearly 5 in the evening. It was inconvenient and will think twice before staying there again. It was extremely noisy downstairs and not a lot of smiling. Some.. but it seemed unhappy there. Other than this, our room did fit our handicap. The beds were comfy.

IT WAS A EXCELLENT STAY. VERY NICE HOTEL WITH THE VERY BEST STAFF EVER.

Nice property - our room was very clean and the staff was great!

It's 4 months later and I'm finally writing this review. It was 9 years ago that I stayed at this property for the first time and remember having a nice stay here. 9 years later and I would say it was still a really good stay. I do like Renaissance properties so glad there was one to stay in, in Baton Rouge and is still around. The check in was smooth and the people at the front desk are very inviting which to me is important as they are the ones who can kick off a good stay and a bad stay. I was there for business so I like things a little more quiet ie away from the elevator and they accommodated me on that end. I will also say that I arrived on a Friday before an LSU game so the place was packed so if you like a less crowded hotel, don't go while there is a game happening. Thankfully things were quiet enough that it didn't bother me. The room was just as I remembered. Since it had been some time since my last stay, it hadn't changed which means it was slightly dated but you would have had to stay there before to know that. The bed was comfortable and everything worked just fine so no complaints there. I did have breakfast each morning which was a buffet. I thought it was just the weekend but turned out to be during the week too. I was ready for menu service but was kind of happy that it was a buffet since I was there for work and like buffets since it gets me in and out of breakfast quickly and off to location. The room service menu is nice too. I eat plant based and they had a veggie wrap that I thought was pretty good.A lot of hotel menus lack this so glad I had this option. Parking is in a lot. When it's crowded, parking can be a little hard to find but overall no problems. Again, since there for work, it's more convenient than valet service. The location of the hotel is really good.It's not far from the highway and there are plenty of food options around if you don't want to stay in the hotel. It's not downtown but felt like the area the hotel is in has more options for food and bars. Overall, I would highly recommend this hotel if going to Baton Rouge. My stay before this, I was at the Marriott down the highway and found this property better. Solid hotel.