Hilton Garden Inn Baton Rouge Airport

Very nice hotel but lobby heat was out. Ac went out at 11pm had to change rooms several times

Lobby was almost as hot as it was outside, restaurant/ bar was located in the same area, sweating while eating just doesn’t work for me. Door to the room stuck so bad had to use your shoulder to open it. The phone in the room didn’t work, the snack selection downstairs consisted of cliff bars and some kind of cookie.. woke up early by talking outside my door, when I got out of bed to go use the bathroom after being woke up I walked through wet carpet and a half flooded room from a water leak. The rest of the morning until I left I got to listen to a shop vac run. Checked out and mentioned the flooding I got a head shake then asked if there was a discount for the flooding. He said he couldn’t do anything because I booked through a third party but would have the manager call me. Still waiting on that call…….. I’m a Hilto owner and it’s ashamed I can book a room cheaper through Trip than I can Hilton

I was told that they have 24 hour shuttle service over the phone and it states that on the website but they were not able to pick me up from the airport or take me to catch my early flight. I ended up spending a lot extra money on uber and lyft. The restaurant was not open at the times stated and the elevator was not working properly.

The hotel was such a convenient location, however, the hotel has a wet, damp smell throughout the hotel - especially during the rooms. The rooms are unkept, not well cleaned with poor lighting. The television was missing from my room and the front desk did assist us it’s upgrading our room to a suite due to the inconvenience. During the entire stay we (my son and I) were only able to get two face towels because they didn’t have any available. I don’t know about anyone else, but I use a different towel for my face and body. Nonetheless, the staff were very friendly and provided great customer service.

Whew let’s get into! I have some time since I’m sitting waiting for my flight!!! After traveling well over 12 hours to get my baby to Southern for a campus tour, I finally arrived to this property and was greeted by a very nice young lady as well as a young lady she was training. I gave her my name and nothing came up which was odd because the person who booked the room for me called and switched the names but ok. I gave her the confirmation and she pulled it up and tried to assist me but the computer wouldn’t let her change any information. So she enlisted the help of her agm Lenaya Bell… LADIES AND GENTLEMEN IF SHE COMES OUT TO HELP JUST TURN AROUND AND TAKE AN L because listen; first she told the young lady directly in front of me; not to the side, not in the back; that she wasn’t even supposed to confirm the reservation was here since it wasn’t in my name. She kept over taking the young lady who was trying to tell her I’d given her the confirmation number. She rolled her eyes snatched her key and said, “I’m not getting in trouble for this.” And walked away. I am assuming the housekeeping or sales supervisor ended up helping me with no avail so I just had them cancel that I would book a reg rate room for a night and figure things out. Through the midst of it all their systems were down and I had to check myself into my room via my phone and someone walked us to the room with the master key. Room was fine yet the tv and phone wasn’t working. No biggie they said the system was down. My daughter and I head out for a very long time to come back and neither was still working. The pm shift front desk clerk switched rooms for me and it was fine but the room wasn’t all that clean. So my kid and I showered in the other room. Fast forward it’s Friday evening and I’ve noticed I didn’t receive any hotel service. Saturday morning; my check out day, housekeeping decided they wanted to start banging on my door at 9a (which I thought check out was at noon) I let her know I’d be checking out at 12. She came back at 10:30 and 11:45. When she came at 10 I asked for towels since I wasn’t serviced and the housekeeper said shed have to go and grab a couple sets from an empty room. No one returned. So I went downstairs and Ms. Alice (please give her a raise or promotion) literally took charge of the issue and brought me towels! As I was leaving the room because clearly they needed it for something the phone began ringing.. I’m assuming it was 12 and front desk was calling Got down to the front desk and was greeted by the young lady who assisted with check in. (I feel so bad because she’s training and she’s being thrown to the wolves) (I work in hotels and had to assist her with helping a guest because her agm rudely walked away from her). I asked for the general manager Tamitha? Information and was told she refused to give that out so I will be formally contacting the district or regional manager for this property. The age is extremely rude to her employees ye

They had no transportation to airport as advertised- uber was $45 to travel 3.5 miles to gates-

I just checked in and the clerk was so unfriendly and would not smile. I stay at Hiltons all the time for work. One of the perks of being a Hilton Honors member is getting a free bottle of water at check-in, not a big deal but very helpful when you have traveled a long way and are checking in. It's one of the reasons I typically choose to stay at a Hilton hotel. The clerk refused to give me a bottle of water unless I purchased it. When I got to my room I checked my status and sure enough, I am entitled to that bottle of water. It's not about the water. It's about the unfriendly unprofessional clerk who doesn't know Hilton procedures and who made me feel like I was an unwelcome guest.

The hotel is nice, they to do repairs on the walls in the rooms, scratches on the walls and doors, bathroom shower has rust showing and the bottom of the shower door, service is great,, but hotel needs maintenance done

The staff was amazing