Watermark Baton Rouge, Autograph Collection

My family and I recently stayed at the Watermark for a night and had a great experience. Everyone was very accommodating and welcoming. Specifically our Valet driver, Gannon. He was very nice and made our arrival so seamless. He even helped us with our bags because we have two small kids. We will definitely be back!

We were given a "uniquely designed" room which meant that we had a room with no windows. So, it was a bit of a mess. We loved Baton Rouge and the hotel lobby. But, our room was very disappointing.

My friends and I had such good experience! The room was clean, the staff were friendly, and the valet was really helpful. Shout out to Gannon for being so nice, helping us with our luggage and giving us a great pizza recommendation (Towne Square Pizza)! 10/10

Waited over 2 hours to check in

It was uneventful meaning no issues like noisy persons next door, construction, etc. Food was good, the people were exceptionally friendly at every turn. Trey, valet, was very helpful and willing to assist.

Had an amazing visit at the watermark, the room was pleasant and the food from the gregory was delicious! Josh from valet was quick to welcome us into the hotel and helped us with our bags. He also recongized us checking out and made sure to rush to get our car.

The hotel was nice, the room we were given was very spacious with super high ceilings and very nice elegant decor. Super comfortable beddings. However, the room was also spooky in that it had No Windows! Only an huge, tall windowless wall! There was a skylight that you could open and close with a remote control mounted on the wall. I felt very enclosed and nervous without windows at all.

Beautiful property!

We chose the Watermark because we felt as though it would be the perfect spot to have brunch after my wedding ceremony on Saturday, May 18, 2024. We reserved table with the restaurant, and we were excited about spending such a once in a lifetime, momentous occasion here. If I had to do it over again, the Watermark would be last on my list to share my special day with friends and family. Here are the reasons why: We were early for our reservation and arrived as a group. NONE of us were greeted upon our entrance. We stood around in the lobby, looking for staff or someone to greet us. Finally, my Husband went to the bar and asked who we could see about checking in/seating us. The bar attendant mumbled that someone would be available to help us, and she continued entertaining those at the bar. We continued to wait. My husband asked another server for help, and we were told to just have a seat out in the hotel lobby, and that someone would be there to help us. We were waiting for a while (past our reservation time) but we were still chatting and passing the time. My God-son who is also a photographer suggested that we get a few pictures while we waited. As he took out his camera, he was rudely informed that cameras/pictures were not allowed. He told them that as a professional photographer, he had taken loads of pictures at the Watermark before and inquired about when the policy changed. He then suggested to us that we go outside of the hotel and take the pictures. So, we did. A member of the staff followed us out of the door, loudly saying, "You all can't do that, No Ma'am, you all can't do that." I informed her that we would be spending hundreds in food/drinks for our brunch, but she was not interested in any of that, stating that we should have made reservations to take pictures. Since we were not informed of any of that and were not directed to any of that on the website, we protested slightly. I also commented that I did not want to get into any arguments on my wedding day, and gave up. The time was now after 11am, and we were still not seated. The dining area was not crowded or busy, we were simply not being seated. Finally, we heard-- yall can come on. Not knowing who or where this voice was coming from and assuming that The Gregory would have better customer service training than to yell at guests to be seated, we did not budge. Then a very friendly server by the name of Angela came over, apologized for the way we were being treated, and told us that we were free to take whatever pictures we wanted. She said that she had a talk with someone and that she saw no reason why we could not take pictures. Therefore, we tried again, only to be stopped by another extremely rude staff member, rebuking us for blocking the guests. I commented, WE ARE GUEST TOO. She persisted that we were in the way, blocking traffic (there were not a lot of people in the lobby at all), and those that were in the lobby were complimenting us on how